Under direct supervision, performs all duties related to registering ED patients, patients being admitted to the medical center or receiving outpatient services by obtaining demographic, insurance, and medical information.
Previous experience in hospital registration or medical office environment with familiarity of admitting and insurance preferred.Ability to communicate with public in a courteous manner modeling the Beebe Values. Ability to adapt to change in order to meet patient and organizational needs. Ability to assist with direct patient contact including placement of arm bands on patient wrist/ankles, assists variable aged/weighted wheelchair patients to destinations, able to quickly assess and utilize universal precautions to include but not limited to; injuries, illnesses, clinician contact/notification, etc. Sensitive to difficult/emotional patient situations to include life threatening illness or injuries, loss of limb or life. Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a emergency environment to include but not limited to: traumatic injuries, active bleeding, loss of bodily fluids, offensive smells, death, disaster/mass casualty, etc.Typing/Computer skills with attention to details, Medical Terminology required.
Interviews patient/patient representatives to obtain demographic and insurance information necessary for patient safety, customer service, quality of care and fiscal responsibility in accordance with state and federal guidelines. Inputs patient registration information into computer system and verifies accuracy of data entered. Prepares required forms for signature by patient or patient representative and ensures that each is explained and presented. Processes admission record and/or Emergency Department medical record. Performs ED check-out process with attention to detail, verifies/upgrades account, accepts co-payment and accurately completes cash out procedure. Performs Admissions with attention to detail, procuring signatures and completing follow-up, working with Nursing Supervisor and other departments as needed in order to facilitate in patient care. Performs all registration functions applicable to their position such as pre-registration, registration, upgrading accounts and admitting to meet department and organizational requirements. Follows established medical center policies and procedures to include: National Patient Safety Goals, National Certification (CHAA), Corporate Integrity/HIPPA, s/a 2 forms of identification (name & date of birth), arm band placement with patient verifying name/DOB, hand hygiene/Infection Control. Assists in care and maintenance of equipment, supplies, and departmental resources/personnel; to include contact of Helpdesk as appropriate, Plant Engineering, On-Call coverage . Alerts supervisor to staffing concerns, malfunction of equipment and/or call for maintenance/repair. Performs other duties as assigned.
Competencies and skills:Essential:
- Knowledge Of Office Equipment
- Clear Communication Skills Both Written And Verbal
- Knowledge Of Basic Computer Programs
- Able To Keep Confidential Information Regarding Patients, Team Members
- Able To Withstand Crisis Situations
- Has Skills To Provides Customer Service To Patients, Team Members And Visitors
- Experience With Or Completed Course In Medical Terminology
- Experience/Knowledge Of Scheduling Systems
- High school graduate or equivalent
Variable - may be required to cover other locations