Internal Communications Specialist

Red Hat, Inc. - Raleigh, NC4.0

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary
The Red Hat Sales Enablement and Development (SE+D) team is looking for an Internal Communications Specialist to join us in Raleigh, NC. In this role, you will collaborate and partner with multiple internal stakeholders to plan for and write engaging sales enablement messaging content. The content you create should be visually appealing and clearly communicate key programs and initiatives that support the strategic goals and direction of sales enablement. You'll use communication assets and resources (intranet, email, digital media screens, etc.) to make enablement resources available to help solve business problems, simplify and tell complex stories, and ultimately support our sales team in selling more offerings and services. This is a great opportunity to work in a collaborative, fast-paced, and deadline-driven environment on different projects, including web graphics, presentations, videos, internal promotional marketing material, and event collateral.

Primary job responsibilities
Connect with content contributors across Red Hat to create consistent experiences for existing and prospective customers
Create and design on-brand, on-message media that reinforce our SE+D brand
Measure and document the effectiveness of SE+D communications using consumption and performance metrics
Conduct content audits and A/B testing and create content optimization plans with stakeholders and cross-functional scrum teams
Collaborate with data analysts and on-site intranet tools and technology experts and with user experience (UX) teams to identify clear goals for sales enablement content
Consult with the stakeholders and content team associates to monitor content consumption and performance and suggest improvements
Apply your unique skills and insights to passion projects that can make sales enablement better
Participate in regular meetings and provide periodic communications back to various team members in order to ensure that the marketing activities both guide and support the sales efforts of the various groups (and Harris Healthcare overall)
Develop marketing material strategies to effectively guide sales for our vertical markets
Manage enablement resources and kits and inventory of collateral, including timely shipments and distribution of collateral to global offices and events as necessary
Required skills
4+ years of relevant experience as a website writer or a communications strategist
Passion for website content and a high regard for exceptional user experience
Great attention to detail and ability to manage multiple projects
Ability to understand and simplify complex information
Experience with Google Analytics, Docs, and Sheets, Eloqua, Marketo, (SFDC) Allego, Bananatag, or similar systems and tools
Ability to work with others in a highly collaborative work environment
Ability to cope with multiple deadlines, manage time effectively, establish priorities, and communicate expectations to stakeholders
Effective and persuasive communication skills
Solid typography skills with a sense of composition, scale, pacing, and color
Experience articulating and explaining design decisions and pitching ideas
Ability to think creatively, act on your own, learn quickly, be flexible, and thrive in a fast-paced, demanding, cross-functional, collaborative environment with multiple projects and priorities
Knowledge of or interest in Red Hat, open source, and the technology industry
Global experience gained outside of North America (NA) and multilingualism are a plus

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