Our client in the Retail Industry is in immediate need of a Help Desk Technician to provide ongoing support for their internal and external users. This is a long term contract with an hourly rate range between $15-18/hr. Candidates that match the requirements listed are encouraged to apply.
- Provide level 1 support for internal and external users pertaining to IT-related projects and technical issues
- Maintain proper documentation of incidences that are being resolved
- Minimal administration of the client's network/infrastructure and ongoing support of other applications like Active Directory, MS Exchange and network connectivity
- Maintain a strong relationship with vendors as well as other technicians within the organization
- Associate's Degree or equivalent IT related certifications
- More than 2 years of experience supporting hardware and software issues
- Strong experience with MS Windows Operating Systems (through version 10)
- Basic network troubleshooting experience
- Experience troubleshooting hardware like PCs, printers, copiers, etc.
- Experience working in the retail industry is very highly preferred
Job Type: Contract
Salary: $15.00 to $18.00 /hour
- supporting hardware: 2 years
- Help Desk: 1 year