account manager

BusinesStaff - New York, NY

Full-time$170,000 - $220,000 a year

Join the hottest AI/Machine Learning/Big Data Co backed by top tier VC's! Our client believes the greatest opportunity to improve our daily lives exists in leveraging the power of artificial intelligence to solve some of the world's largest and most complex problems.

AI-native Products Built for Transformational Outcomes.

With brand-new office space in New York's One World Trade Center our client is seeking an Account Manager.

The AM position is directly accountable for business KPIs on the deployment and performance, as well as for ensuring successful growth and retention of assigned customer base. This position also assists executives on the client-side to define organizational goals and strategic plans. Responsible for overall management and growth of a portfolio of 1-5 assigned clients by promoting and selling Company's solutions and services.

Accountable for growing customer/portfolio and achieving annual revenue budget by coordinating cross sell of new solutions and renewal of existing products with sales and supporting teams.

Serve as the “primary point of contact” and customer liaison between customer and Company.

Develop and manage C-Level and executive relationships within enterprise customers including: ecommerce, care, marketing, technology and operations.

Develop, manage and execute strategic account plans to optimize use, sale and deployment of Company’s solutions.

Provide weekly and monthly performance updates to communicate progress, opportunities and risks associated with each client/portfolio.

Coordinate with internal functional team members to ensure the delivery of continuous and effective service execution.

Broad understanding of the financial and strategic aspects of the business to develop growth strategies for both the customer and Company.

Strategic mindset with proven ability to synthesize customer financial reports, industry information and market intelligence to develop customer growth strategies and assess risks.

15+ years experience in customer service, acquisition and growth channel, call/contact center and/or service delivery with recent focus on AI and ML concepts and applications in above environments/channels.

10+ years experience in building high performance teams.

Bachelor’s degree in Business or Finance. Master’s degree preferred.

Experience with a SAAS company a plus.

This position offers a salary of $170 to $220K with stock and bonuses.
Some of the perks: Brand-new office space in One World Trade Center, with a view of the entire city!, Free lunch and dinner daily, Fully stocked kitchen, snack room and bar, Medical/Dental/Vision coverage, Wellness perks and fitness stipend

AI is one of the most profound developments in human history, and we're building and deploying it on an unmatched scale.