Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:
integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation
deliver analytic applications & services that generate insight on how to measurably improve
provide clinical, financial & operational experts who enable & accelerate improvement
attract, develop and retain world-class team members by being a best place to work
- Note: This role is part of a new SmartSourcing team and requires Clinical Data Abstraction process improvement experience.
The Analytics Director (AD) is a working manager who is ultimately responsible for Health Catalyst client’s analytic success. The AD provides analytic continuity at the client through all phases of deployment, implements and promotes Catalyst methodologies, and acts in the long-term best interest of the client.
The AD manages client expectations and timelines for analytic deliverables. The AD has the ability to navigate difficult client conversations with professionalism. The AD successfully leads a team of Analytics Engineers and Data Architects to deliver all analytic aspects of the customer’s engagement.
For each Health Catalyst (HC) client, the AD will report to a Senior Director of Client Engagement (or equivalent). This pairing will provide client-facing leadership acting as ambassadors for Heath Catalyst. The AD supports the Sr. Director in key areas, including strategic planning around deployment, communication on the status of analytic deployment to client senior leadership and knowledge transfer and training on HC platform and technologies. The AD may further support the Sr. Director through presentations to client executive leadership.
The AD role is a highly visible and influential role. ADs interface with a variety of HC roles (such as engagement coordinators, product line managers, clinical staff, etc.) on an as needed basis to support optimal deployment applications. The Analytics Director is focused on anticipating customer opportunity through the use of data. This role requires up to 35% travel.
Duties & Responsibilities
Strategy development and execution – Working with the Sr. Director of Client Engagement, develop execution path to best leverage resources to deliver projects on time. Actively participate in project planning, coordinating, training and communicating with the client. Serve as the client’s main point of contact and lead on all analytic activity, including assignment of tasks and projects to the respective clients. Active participation in the work (e.g., involved in day-to-day software and application installations, SQL development and data base design and architecture). Lead meetings between Catalyst internal product line teams and the client. Risk assessment and mitigation – Partner with Sr. Director to proactively identify roadblocks interfering with project deliverables and provide viable solutions to keep project on track. Troubleshoot issues and communicate risks. Diplomatically address concerns and establish and promote a transparent environment for problem resolution. Help develop strategy to address client needs. Project status communication – Clearly articulate to executive sponsorship teams’ status of project and provide insight to any additional support needed for a viable success of the implementation. Actively participate in relevant internal meetings, providing feedback on processes and strategic operations issues. Provide feedback on clients to Catalyst leadership. Knowledge transfer and training – Lead, provide or oversee training of client staff with HC platform, applications and methodologies in support of process improvement. Ensure knowledge transfer to client around analytic deployment positions client for long-term success with HC platform and applications. Managing tasks and people – Ensure team members have the appropriate resources, education, skills and tools to be successful with assigned tasks. Maintain workload balance among analytic team members and knowledge providers, and facilitate pragmatic innovation. Fulfill people-leadership responsibilities, including conducting effective regular one-on-ones with direct reports, mentoring new team members and grooming future Analytics Directors.
Clinical Data Abstraction experience
Must possess deep technical experience with five core technical competencies; data query (SQL), data movement (ETL), data analysis, data modeling and data visualizations.
Ability to mine client data, identify and quantify opportunities for improvement (clinical, financial and/or operational) and effectively communicate the analysis to non-technical client leadership.
Must have strong understanding of data warehousing and analytic principles and possess the ability to explain data warehousing concepts to analytic and non-analytic people.
Strong communication and negotiation skills; ability to anticipate, diffuse and/or manage conflict resolution. Ability to lead and support analytic resources through tenuous situations.
Ability to mentor/train/educate others, including technical (analysts and data architects) and others who are non-technical (e.g., clinicians, physicians, executives).
Advanced interpersonal skills with the ability to effectively guide and facilitate meetings.
Must possess advanced presentation skills and be comfortable presenting to all levels of client engagement (Analytic staff, clinical staff, managers, directors and executive teams). Ability to present key concepts to small and large audiences effectively. Ability to communicate in a group setting, concisely at a detail level when needed.
Ability to adapt quickly and change direction as needed to address client needs.
Ability to defend Health Catalyst architecture, methodologies and technologies to client staff. Develop plans around resistance management to establish buy-in from client partners.
Ability to independently learn new software tools quickly and ask for help or training when necessary.
Advanced decision-making skills. Can assimilate complex information to understand core issues, develop proposed solutions that align with Catalyst methodologies and support long-term interests of the client.
Ability to collaborate with Sr. Director and client to prioritize the project management deliverables and understand risk and/or impact.
Experience supporting/leading quality improvement efforts with data from a data warehouse.
Combination of 5+ years’ work experience in data warehousing technologies leveraging the following skills; data query (SQL), data movement (ETL), data analysis, data modeling and data visualizations.
1 -2 years’ experience working with Analytic (hardware, system administrator, networking, etc.) teams preferred.
2 – 4 years’ healthcare experience on the provider side (where clinical care is delivered) – highly preferred.
Prior experience managing people and teams preferred.
1+ year project management experience preferred.
1+ year experience effectively communicating to executive level highly preferred.
Prior experience in a travel-intense role preferred.
Education & Relevant Experience
Required - Bachelor’s degree, preferably in related field such as computer science/information systems, statistics or demonstrated equivalent work experience.
Preferred - Graduate degree in related field (e.g., MIS, MBA with focus on IS, Masters of Healthcare Administration, MSTAT, MS Informatics).
Training in the Toyota Production System, LEAN, Six Sigma or other Process Improvement Skills is desirable.
The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst .
At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.