Information Services Manager

University Settlement - New York, NY4.2

Full-timeEstimated: $68,000 - $90,000 a year
Overview: University Settlement is one of New York City's most dynamic social justice institutions, with an impressive legacy as the first settlement house in the nation. For 130 years, University Settlement has been an anchor in the low-income and immigrant communities where we work, offering pioneering programs in early childhood care and education, youth development, eviction prevention, literacy, theater and visual arts, senior services, and mental health. Each year, we engage over 40,000 New Yorkers through our network of 31 sites in Manhattan and Brooklyn. Our mission is to empower the individuals we serve through comprehensive, quality services that strengthen families and meet the current needs of the community.

We are seeking an Information Services Manager who will be an expert in Salesforce, the relationship management tool University Settlement and our affiliated organization, The Door uses to track clients and outcomes. The ideal candidate will be a resource for program staff, providing ongoing operational assistance and advanced technical issue resolution. The Information Services Manager will create documentation on database protocol to streamline agency-wide operations, manage small and large-scale in-house Salesforce implementations, and work strategically with programs to develop agency-wide data metrics and evaluation tools.


Salesforce and Systems Administration

Manage small and large-scale Salesforce implementations for various programs
Work with program teams and/or external consultants to design innovative technology solutions for programs
Serve as an internal expert on Salesforce and other third party tools
Provide technical understanding of data structures and data modeling
Perform administrator functions such as user management, profiles, roles, permissions, configuration, declarative automation, and storage management
Identify and resolve data and/or system issues that affect multiple programs across the agency
Create documentation on processes and policies to maintain data integrity
Program Partnership and Strategy

Support an agency culture shift towards one which embraces evaluation and data as a method for learning and continuous improvement
Partner with program staff and other teams on process improvements to improve data quality
Develop metrics and methods to collect and analyze program data to evaluate program performance and quality, within programs and across programs where possible
Understand strategic program/agency initiatives and develop solutions to track and measure progress towards goals
Establish positive working relationships and provide ongoing support for Salesforce users
Work with program managers to strengthen practices and systems for program and contract compliance
Reporting and Support

Integrate data across platforms to streamline reporting to external agencies
Build and generate ad-hoc reports for programs and administration
Design, develop, and manage report and dashboard solutions to ensure that employees at all levels of the organization have the information they need to make decision
Work with all levels of staff to ensure an understanding of all technology solutions
Conduct end user trainings as needed
Other functions and responsibilities as assigned by supervisor

Bachelor’s Degree in related field required
Minimum of 4 years Salesforce Administration, preferably in a non-profit environment
Salesforce certified professional required
Knowledge of Apex, Lighting, and Visualforce preferred
Experience transitioning from Classic to Lightning on SFDC a plus
Advanced SQL administration skills preferred
Knowledge of SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) preferred
Demonstrated ability to design and write technical end-user documentation
Excellent customer service and communication skills
Ability to interface and work well with all levels of staff while maintaining confidentiality
Advanced skills in Microsoft Office Suite particularly Word and Excel
Ability to work with and manipulate large data sets
Project management experience preferred
Strong analytical, organizational and problem solving skills
Attention to detail and adherence to department policies and procedures
Hours: 35 hours a week

University Settlement is an Equal Opportunity Employer