Senior Desktop Engineer

SAIC - Huntsville, AL4.0

ContractEstimated: $70,000 - $91,000 a year
SAIC is looking for a Desktop Engineer to support NASA in Huntsville, Alabama.

The End-User Services Program Office (EUSO) is located at MSFC and one of the Agency’s six program offices under the Agency Office of the Chief Information Office (OCIO). We oversee the portfolio of services and capabilities associated with the end-user services domain, which includes defining and executing overall strategy, roadmaps, standards, policies, investments, and projects.

The scope of the EUSO includes Agency-wide: End User Compute, Mobile, and Print Device Management, End User Software Management, email and calendaring (O365 and NOMAD), Business Productivity Services, Infrastructure Services, Enterprise Service Desk (ESD), Local Service Desks, End User Standards, and IT Security. Our contract Enterprise contract is ACES, and the follow-on contract is NEST.

Responsible for researching, evaluating, testing, and designing platform configuration models for end user computers and mobile devices.

Assist in design of end user data management strategy and Microsoft OneDrive optimization, to include development of performance metrics and service levels.

Ensure reliable backup and recovery of necessary data.

Provide analytical support to the program management team regarding platform engineering capabilities, functions, and solutions.

Maintain an awareness of trends within the technology industry.

Excellent knowledge in installing and configuring Microsoft, Apple, and LINUX Operating Systems.

Excellent knowledge of Microsoft Windows 7/10 OS components and services, Microsoft Windows 2012 Server and Microsoft Active Directory and Group Policy functionality

Skilled in configuration and maintenance of network and cloud storage devices and services.

Experience with common end user network applications and software distribution systems, such as System Configuration Center Manger (SCCM), BigFix, Intune, and Jamf.

Experience with Virtual Desktop services, Citrix MCS and PVS

Experience with system automation/configuration scripting including: VB/VBS, PowerShell

Understanding of system security compliance requirements.


Must have a Bachelor’s degree (in Computer Science, Engineering, Economics, Math or a similar field) and nine (9) years or more or relevant experience.

Must have five years or more of relevant Desktop Engineering experience

Must have five + years of design/engineering/architecture experience in end user computing technologies Including Systems Center Configuration Management (SCCM) and Microsoft deployment toolkit

Must have two + years of experience with O365 administration and experience with Microsoft Azure

Must have expertise in Configuration Management Engineering Support for Enterprise Wide Customer hardware and software installation and maintenance of Servers/Systems and related equipment.

Must have experience documenting end user requirements and user guides

Must have strong written and verbal communication skills


SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability