Information Technology (IT) Administrator

Hastings Fiber Glass Products - Hastings, MI

Full-time

Information Technology (IT) Administrator

Job Summary

Hastings Fiber Glass Products is seeking an Information Technology (IT) Administrator to provide overall direction, coordination, and hands-on delivery of information technology services for the Company. We are the industry innovator of hot line tools and equipment, including the Tel-0-Pole telescoping hot stick and many other patented products. Today, we are a worldwide supplier with products in use in more than 50 countries. At home and abroad, we remain focused on delivering tools that line crews can really trust.

Position is responsible for hands-on IT/network administration, which includes installation, configuration, testing, debugging, implementation, troubleshooting, maintenance, and forecasting of network systems and services. The IT Administrator will collaborate with engineers, management, vendors, and end users to assist with infrastructure design, troubleshooting, and support, including day-to-day network/systems operations.

Duties & Responsibilities

  • Maintain, monitor, and evaluate Company servers and Windows domain infrastructure
  • Provide technical support for specialized database applications, importing and exporting data, evaluating and integrating products. This includes the upkeep and maintenance of company databases and applications
  • Troubleshoot when necessary with vendor technical support
  • Continually evaluate software and hardware. This includes selecting, upgrading and purchasing software to meet user needs
  • Resolve day-to-day technical issues such as printer problems, login/password resets and problems, etc.
  • Provide direct support for internal staff workstations and laptops, including but not limited to desktop support and hardware and software support
  • Manage systems, address remote connectivity issues, system installations and maintenance; document and track issues and fixes
  • Train employees on software and some hardware as needed
  • Perform application testing and evaluation
  • Responsibilities associated with the job may change from time to time in accordance with business needs; may be required to perform other duties as assigned

Position Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • 3+ years’ experience working in IT/Systems Administration
  • Strong grasp of current technologies and applications (including but not limited to Microsoft Office Suite, Microsoft Exchange, Windows Server 2016/2019)
  • Proficient working knowledge of Windows, SQL (all versions), IIS, account and file security, storage technologies, networking (TCP/IP, WINS, DHCP, DNS, and domain relationships/trusts, etc.)
  • Strong understanding of LAN networking, system administration, and network administration
  • Experience with Epicor Manage 2000 or other manufacturing software strongly preferred
  • Thorough understanding of IT principles and an ability to communicate technical concepts effectively and patiently to a varied audience and skill set
  • Strong sense of discretion and confidentiality required
  • Ability to meet deadlines and manage stress effectively in all situations
  • Strong organizational, problem-solving, and analytical skills
  • Must thrive on being proactive, innovative, and forward-thinking, with ability to provide creative solutions to challenging problems
  • Ability to manage multiple priorities and workflow while meeting deadlines, both independently and within the team
  • Make timely and sound decisions
  • A passion for learning and continuous improvement
  • Exceptionally detail-oriented

Job Type: Full-time

Experience:

  • relevant: 3 years (Preferred)

Education:

  • Bachelor's (Required)

Location:

  • Hastings, MI (Required)

Work authorization:

  • United States (Required)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

This Company Describes Its Culture as:

  • Innovative -- innovative and risk-taking
  • Stable -- traditional, stable, strong processes
  • Team-oriented -- cooperative and collaborative