Family Philanthropy Coordinator

Cradles to Crayons - Boston, MA (30+ days ago)4.0


Opportunity: Full Time

Department: Development

Title: Family Philanthropy Coordinator

FLSA Status: Exempt

Reports to: Director of Major Gifts

Location: Brighton, MA

About Cradles to Crayons:
Cradles to Crayons (C2C) was founded in 2002, with the mission of providing children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive - at home, at school and at play. C2C is at the cutting edge of volunteer management, and through its “Giving Factory” provides unique, hands-on opportunities for people to help other people. Headquartered in Boston, MA, C2C opened in Philadelphia in 2007 and in Chicago in 2016.

How Our Model Works: Cradles to Crayons collects new and nearly new children's items through grassroots community drives and corporate donations. Donations are then processed and packaged by volunteers, and are distributed to disadvantaged children through a collaborative network of social service agencies and school partners. C2C supplies these items free of charge by engaging and connecting communities that have with communities that need.

Cradles to Crayons meets a critical need as many children 12 years old and younger live in low-income and/or homeless situations. These living conditions can have negative effects on self-esteem as poverty can lead to increased social and emotional behavioral challenges; it impacts early education since half of children living in poverty start 1st grade up to 2 years developmentally behind their peers; and safety may be compromised as children living in poverty have increased risk of injury.

While meeting the immediate needs of low-income children, Cradles to Crayons also sets a foundation for lasting change by providing meaningful, tangible volunteer opportunities to thousands of individuals and families and hundreds of corporations each year by organizing clothing collections, hosting fundraisers, or working in the "Giving Factory" warehouse.

Cradles to Crayons earned the highest possible rating from Charity Navigator for several consecutive years. Only 1% of charities rated have received this distinction, differentiating C2C from its peers, exemplifying the high standard of service at C2C, and indicating that C2C outperforms most other charities in America.

Reporting to the Director of Major Gifts, the Family Philanthropy Coordinator will work to support the organization’s revenue goals by assisting with the identification, cultivation, and stewardship of individual and family donors. The primary focus of this position is to support the growth of the Family Leadership Circle through proactive research, maintaining an accurate record of key data, expanding the youth engagement program and identifying new leads. The Family Philanthropy Coordinator also participates in an organization-wide engagement strategy to assure cross-team collaboration in support of the organization’s overall mission.

The Family Philanthropy Coordinator will oversee the Teen Leadership Corps, Marathon team program and support other team members to ensure goals are met. He/she will work closely with members of the Family Philanthropy team to support the Family Leadership Circle program and strategically broaden the family engagement platform. This includes identifying prospective donors as well as ensuring that the Salesforce CRM is up-to-date with prospect and donor tracking information. It also includes being the first point of contact for all families looking to volunteer in the “Giving Factory”. The successful Coordinator will demonstrate superior written and verbal communication skills, be comfortable in serving as a spokesperson for the organization and collaborate effectively with both internal and external constituencies.

This is not a typical Monday through Friday position. It is a full-time position with some built-in flexibility because it often requires weekend and evening work to support family engagement events. The Manager should expect to attend an average of one weekend shift per month in the Giving Factory, and is expected to attend Family Days, Family Shifts (12-15 per year on weekends), Teen Leadership Corps orientation and leadership development days, and Family Engagement events (usually held in the evening).

Model and lead a positive “One Cradles” culture, underpinned by Cradles’ Cultural Values and related behaviors.
Actively engage and steward donors, typically those who make an annual contribution between $500 and $2,500, to maximize their engagement potential and grow the Family Leadership Circle.
Oversee the Teen Leadership Corps, a group of youth in 6th-12th grade who support the Cradles to Crayons model through a three-month development and engagement program to increase visibility and product donations while gaining lifelong skills for the future. Responsibilities include but are not limited to:
Managing and continuing to improve the existing Teen Leadership Corps by streamlining the application process, requirements and training workshops.
Create youth engagement opportunities that provide young people a variety of volunteer opportunities to contribute to the organization’s mission, in addition to fostering a sustainable volunteer base.
Strategize, consult and coordinate with staff to assure that youth are engaged appropriately at Cradles to Crayons’ events, throughout seasonal campaigns, in family engagement events and in regular contribution to our engagement model.
Proactively identify teens and their families who may be able to more deeply support the Cradles to Crayons mission through the Family Leadership Circle.
Work with the Director of Major Gifts, as needed, to support the work of the Family Advisory Council, including preparing meeting materials, documents, reports, and ensuring that planning timelines are on track and deadlines are met.
Serve as a member of the Development Team and help to meet the annual fundraising goal.

Grow Cradles to Crayons’ family engagement events by:
Collaborating with the Major Gifts Coordinator and other Operations Team members in planning and execution of family cultivation/stewardship events (Family Volunteer Days, MEGA Night, Mom’s Night Out, etc.). This includes day-of-event logistics as well as behind-the-scenes support, including but not limited to donor research.
Working with the Major Gifts Coordinator to ensure that other team members receive timely event information (including but not limited to: key donor list, research, run of show, speaking points).
Identify new prospects and leads through the execution of daily duties, including scheduling family volunteer visits to the “Giving Factory”:
Develop and lead efforts to identify and engage potential individual and family donors through proactive outreach and leveraging C2C’s family engagement platform and warehouse visits as cultivation opportunities.
Ensure that all volunteers and volunteer visits are accurately tracked in Salesforce.
Proactively conduct donor and prospect research.
Schedule families who seek to volunteer at C2C and lead selected families, donors, and key volunteer groups in the “Giving Factory”.
Provide excellent customer service by responding in a timely manner to emails and phone calls.
In collaboration with the Community Outreach Team, enable the achievement of annual goals for product collection:
Identify and work with families who can sustainably bring in product donations to meet C2C’s needs.
Identify families to participate in C2C’s seasonal initiatives to support the engagement model.
Oversee the Cradles to Crayons Marathon team program and runners in their fundraising efforts, including, but not limited to:
Secure bibs through application process;
Runner recruitment;
Management of CrowdRise platform to provide fundraising support;
Organize events including special volunteer shift, Pasta Night and Marathon Day cheering section.
Attend C2C’s signature events and contribute to other departmental and organizational goals and activities as needed.

Performance measures:
Establish and meet aggressive personal objectives to help meet annual C2C fundraising goals.
Demonstrate ability to generate new business.
Work closely with other team members to ensure the volunteer calendar is up-to-date and accurate (in relation to scheduling family volunteer visits).
Continue to grow the Teen Leadership Corps as a leading youth engagement opportunity.
Successfully renew and increase existing donor commitments.
Ability to work collaboratively and cooperatively with other C2C staff in Boston and other C2C sites.
Uphold extremely high quality of customer service with all C2C stakeholders.
Contribution to “One Cradles” culture and participation on cross-site teams as requested.

Required Experience/Knowledge/Skills/Abilities:
Bachelor’s Degree with major in Business, Communications, English, Sociology or Political Science preferred.
Superior writing and editing skills and an extensive understanding of English grammar, spelling and punctuation.
Understanding of budgets and financial statements.
Working knowledge of Microsoft Office Suite; familiarity with CRM systems such as Salesforce or Raiser’s Edge.
Experience in planning, managing and implementing events.
Strong interpersonal skills, ability to work with a wide range of people and self-confidence to reach out to a variety of external audiences.
Resourceful, entrepreneurial attitude with ability to work in fast paced environment and flexibility to work with individuals who have different work styles.
Ability to manage multiple projects and organize time with strong attention to detail.
Team player; demonstrate a positive and supportive attitude and willingness to work closely with C2C’s team at all levels.
Commitment to Cradles to Crayons’ mission.
Knowledge and understanding of relevant social issues.
Ability to walk up and down stairs easily, bend and lift/carry 20 lbs.

Diversity and Inclusiveness are core values at Cradles to Crayons, and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Cradles to Crayons to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply.

Working Conditions:
This is a warehouse environment and normal changes in temperature are to be expected while working inside the warehouse or outside, on or around the loading dock. There are no hazardous or significantly unpleasant conditions.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made by Cradles to Crayons which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization.

To Apply:
Please send a cover letter and resume with relevant experience through our career portal at