Vice President of Operations

Avenue5 Residential LLC - Phoenix, AZ3.3


Job Description

Serves as the primary point of contact for existing strategic and large portfolio clients and partners to maximize client’s satisfaction and use of Avenue5 tools and technology to maximize performance results. Creates strategy for growth at all properties within the portfolio. Leads strategic plans and quarterly and annual business reviews with the clients to maintain a strong business partnership.

Creates analysis of client’s results and performance to target where Avenue5 products and services are most valuable to the client. Collaborates with company leaders to ensure overall client growth and satisfaction for named portfolio.

Primary Responsibilities and Objectives

  • Understand the client and company’s business objectives to ensure maximization of client accounts
  • Serve as the Avenue5 strategic business partner responsible for revenue growth to existing and large complex clients and partners
  • Responsible to achieve growth and operational KPIs for named portfolio clients
  • Lead all aspects of the relationship with the client including communications, planning, education, problem resolution and others
  • Provide subject matter expertise to clients to ensure product utilization is optimal
  • Understand the market landscape including pricing trends, competitor strengths and weaknesses and client requirements
  • Maintain an expert knowledge of features, functionality and benefits for all Avenue5 products and services
  • Leads regional manager team and provides coaching and guidance with people, technology, property operations, legal and risk management issues
  • Creates presentations for quarterly business reviews and strategic plans
  • Assess revenue and profit potential for all properties for portfolio clients
  • Participate in special projects to support client development
  • Provide input to RFP and RFI responses in conjunction with sales and client services
  • Lead quarterly and annual business review with clients and other client meetings as requested
  • Collaborates with internal Avenue5 leaders, teams and associates

Key Qualifications, Skills and Education

  • Ten plus years of experience in the property management or hospitality industry or related field
  • CPM certification preferred
  • Demonstrated experience in managing, expanding and developing relationships with clients at a senior level
  • Strong understanding of property management industry trends, issues and emerging technology
  • Track record of accomplishments and high-impact results
  • Outstanding communication and presentation skills including public speaking
  • Participation in industry groups is preferred
  • Demonstrated ability to prioritize and allocate resources in a dynamic, execution-oriented manner
  • Strong organization skills, detail orientation, initiative, decision making and sense of urgency
  • Ability to work at both the strategic and tactical levels
  • Demonstrated strength is recruiting, hiring, developing and growing top talent
  • Bachelor’s degree or equivalent preferred
  • Travel when required

Job Type: Full-time


  • 3rd party multifamily property: 5 years (Preferred)
  • Operations Management: 5 years (Preferred)
  • lease-up: 5 years (Required)
  • leadership: 5 years (Required)


  • Bachelor's (Preferred)


  • CPM (Preferred)