Customer Service Representative

Share Inc. - New York, NY

Full-time
Customer Service Representatives will provide service to members of our clients .The programs we are hiring for offer many exciting incentives!

Feel rewarded in making a difference for members we speak to on a daily basis!

Position Purpose:
The Customer Service Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to the client. Associates will provide callers with thorough service that builds relationships, resolves issues, provides them with additional services where appropriate and increases overall trust and satisfaction in the client's products and services.+

Job Responsibilities:
Professionally handle high volume incoming customer inquiries regarding products and services

Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate customer and sell addition services- when doing so will enhance the customer's overall product satisfaction.

Resolve customer issues accurately and efficiently including billing inquires, adding additional services and providing routine technical support.

Handle back office work including responding to email inquiries accurately and effectively

Meet or exceed company and client performance metrics

Maintain a balance between company policy and customer benefit in decision making.

Continuously evaluate and identify opportunities to drive process improvements that positively impact the client and its customers

Responsible for call and email disposition and compiling and generating reports as require

Qualifications

Considerable previous experience as a Customer Service Representative
Excellent high-level organization skills
Professional communication skills
Able to adapt quickly without conflict