Network Engineer

SkyBridge Resources - Louisville, KY3.4

SkyBridge Resources is pleased to be working with a Louisville technology services organization in their search for a Network Engineer. Our client is looking for a candidate with managed service provider (MSP) experience. This is a full-time opportunity. Qualified candidates will be comfortable acting as the escalation point for complex technical problems and is able to take ownership for finding or creating solutions to those problems at all costs.

RESPONSIBILITIES for Network Engineer:
Engineer and implement system solutions for customers using technologies that meet their needs
Assist in developing and maintaining best practices for project proposals
Design and implement advanced, large scale network configurations
Technical support on mission critical systems at the network level: WAN and LAN connectivity, routers, firewalls, wireless, and security
Remote access solution implementation and support: VPN, Terminal Services, and Citrix
Support of various systems including but not limited to: Hardware (Server, SAN, UPS), Windows Server, Active Directory, Exchange, Office 365, Skype for Business, LOB applications, backups and disaster recovery, and VOIP
Communication with customers and internal team members as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Enter all work as service and project tickets into ConnectWise and account for all time with detailed time entries on tickets
Efficiently research and learn unfamiliar systems
Assist Technicians with troubleshooting methodologies

ADDITIONAL DUTIES for Network Engineer:
Improve customer service, perception, and satisfaction
Develop documentation and provide consulting
Coordinate in development and maintenance of internal systems
Ability to work in a team and communicate effectively
Support Technical Account Managers with solutions design process at the request of supervisor
Provide documentation and training for end-users and IT support technicians
Provide timely responses to customer requests and ensure that customer is happy with response
Responsible for entering time and expenses in ConnectWise
In depth understanding of support tools, techniques, and how technology is used to provide IT services
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Required for Network Engineer role:
Skilled in supporting, implementing, and maintaining Windows Server environment(s)
Experience supporting VOIP
Strong network design and troubleshooting skills covering a wide variety of networking equipment
Ability to train technical people in methodologies for troubleshooting and implementing complex systems
Ability to identify signs of problems or out of scope items and bring to attention of Project Manager
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Skilled in planning and preparing written communications
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Ability to work in a team and communicate effectively
Understanding of support tools, techniques, and how technology is used to provide IT services
Ability to multi-task and adapt to changes quickly
Self-motivated with the ability to work in a fast-moving environment

Preferred for Network Engineer:
Bachelor’s Degree in a technical field of study
Industry certifications such as MCSA, MCSE, CCNA, CCNP, VCA and VCP
Experience working for an IT Service Provider
Experience supporting multi-site environments with various ISPs and/or geographically diverse locations
Experience Implementing and supporting disaster recovery solutions