Full Job Description
Stanley Black & Decker Corporation (SBD) is the largest tool manufacturer in the world. As part of SBD, Mac Tools is one of the world’s most recognized and trusted brands in the professional automotive tool industry. From hand tools, power tools, electronics, tool boxes and specialty items; Mac Tools offers a full range of products. Mac Tools defines quality, selection and value for professional technicians and the network of mobile tool Franchisees by offering professional tools, innovative solutions and providing world-class support to ensure their success. At Mac Tools, we strive to be Great To Work WithTM.
What do you envision for your future? At Stanley Black & Decker, our vision is for Mac Tools to be the brand of choice for technicians working in the vehicle repair industry and to be the Franchise of choice for entrepreneurs looking to purchase a business to “Be Their Own Boss”. As part of SBD’s Global Tools & Storage business, we have set a course to take significant market share by bringing the strength of the world’s largest tool company and our stable of brands to provide best in class products, innovation and productivity solutions.
We believe we can make this happen and we would like you to be a part of our mission. As a global leader, Stanley Black & Decker can bring together the best in science, technology, business and human resources to continue to grow and succeed in our market.
Position Summary: The Financial Services Specialist will be responsible for maintaining positive customer relations while answering incoming phone calls. This specialist will address various types of customer inquiries and concerns pertaining to recent orders, account information, and credit status.
Essential Job Functions:
Make and receive credit calls, and maintain records within our system on each account status
Make credit decisions based on application information
Prepare and maintain various reports
Collection and allocation of payments
Carry out billing, collection and reporting activities according to specific deadlines
Monitor client account details for non-payments, delayed payments and other irregularities
Follow established procedures for processing credit applications
Investigate and resolve customer queries
Communicate with internal personnel and clients via phone, email, mail or personally
Submit delinquent accounts to collections, as needed
Performs other duties as assigned
Essential Skills & Experience:
2-5 years of relevant experience is required; collections experience is strongly preferred
Must have a working knowledge of Microsoft Excel, Access, and PowerPoint
Skilled in problem resolution and providing best practices solutions
Effective at performing detail oriented tasks, and data analysis
Exceptional written and verbal communication skills to manage across functions at various levels
Self-motivated individual with the desire to succeed and motivate others
Preferred: Bilingual fluency in French – conversational skills to service our customers