Full Job Description
Kraft Heinz, The Company
As one of the world’s largest food and beverage companies, we are proud to spark joy around mealtimes with a global portfolio of more than 200 brands. Some are iconic master brands like Heinz, Kraft and Planters. Others are fast growing new sensations that defy status quo like DEVOUR and Primal Kitchen. No matter the brand, we are united under one vision To Be the Best Food Company, Growing a Better World . Bringing this vision to life are our 36,000+ teammates around the world, making food people love.
Together, we help provide meals to those in need through our global partnership and commitment with Rise Against Hunger. And we also stand committed to sustainability, and the health of our planet and its people.
Every day, we are transforming the food industry with bold thinking and unprecedented results. If you’re passionate like us - and ready to create the future, build on a storied legacy, and participate as a conscientious global citizen - there’s one thing to do join us.
Our Culture of Ownership, Meritocracy and Collaboration
We’re not afraid to think differently. Embrace new ideas. Dream big. It all comes down to the way we empower our people to own their work. It’s true Our employees are our competitive advantage.
As part of the Kraft Heinz family you’re supported to grow and achieve. You’re recognized and rewarded for outstanding performance at every level. You’re given the opportunity to leave your mark and build legacies. But you won’t do it alone. This is where our values and teamwork thrives and collaborative spirit fuels every day.
Primary responsibility for all Workday Modules and integration – currently HCM, T&E and integrations as well as Ceridian/Dayforce as well as for all corporate function applications and Agile/ARK support.
Primary responsibility for managing support to AMS during incidents and problem resolution
Primary responsibility for managing support for any 3rd Party integration incidents, problem resolution or changes of 3rd parties.
Accountable for providing triage support for Incidents and problems
Responsible for communications with the Corporate Functions organization relating to service requests to accurately define specifications and requirements driving system changes
Manages issue identification, resolution and escalation when appropriate across support teams
Drive root cause analysis to prevent recurrence of incidents
Responsible to protect the stability of the Workday and Ceridian/Dayforce solution, corporate functions applications and Agile/ARK from high risk implementations.
Manages the raising of Change Requests from AMS as a result of Incidents.
Responsible for working with AMS to drive estimation of work effort, timelines, and resource requirements.
Bachelor Degree in educational area appropriate to work stream
2-3 years’ experience working with Workday HCM and/or T&E in a production environment preferred
Experience with configuration/maintenance of Workday integrations (outbound and inbound)
Experience with supporting IT solutions is preferred
Consumer Products Industry experience desired
Experience of leading through and with teams
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity