Full Job Description
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.
At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.
Visit the link below to learn more about #LifeAtBCU:
The ATM Associate is responsible for the servicing of BCU’s ATM fleet in the US and PR. Responsibilities include; daily reports, frontline inquires, placing service calls, settlement, cash replenishment, disputes and supporting ATM installations and projects. Support department and organizational initiatives with a focus on providing quality service to internal and external members.
Responsible for daily reporting, tasks, cash replenishment, dispute processing, settlement and general ledger reconciliation.
Monitor for security alerts and initiate proper follow-up, including monitoring outside of business hours.
Work with Manager to develop and execute initiatives that align with department operating plan and credit union goals
Evaluate departmental processes and procedures.
Identify opportunities, design, and implement process improvements
Adhere to departmental procedures and controls to ensure BCU is within regulatory and security guidelines
Support projects, including ATM upgrades, installations and de-installations.
Schedule routine maintenance checks and review results, taking any necessary actions based on reporting.
Research any ATM issues from service centers and frontline teams to identify process and cost opportunities in addition to enhancing the member experience
Assist in implementation of ATM strategy
Responsible for managing the health of the ATM fleet and work closely with vendors to ensure SLAs are achieved
Manage Locator Search and ensure its updated regularly
Support additional functions as directed
College Degree or 2+ years of experience in related field preferred
Ability to work independently or in a team environment
Must be detail oriented and have strong organizational skills
Excellent written and oral communication skills at any level within the organization
Must be self-directed and motivated to complete repetitive tasks
BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
Life at BCU. With a culture built off relationships and referrals, we’re committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.