Under general supervision, provides professional customer and information services through reference interviews, research and bibliographic instruction, technological training and assistance, and promotes the library's collection and services through classes, events, and other programs and activities. Reports to the Library Location Services Coordinator.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Examples of Duties
Registers customers for library cards.
Instruct users in the use of the library online catalog, electronic resources, print and non-print materials and library equipment to enable them to use the library resources independently.
Assists customers in finding and/or requesting materials that will meet their needs.
Instructs and assists users with the public computers and other library technology and equipment.
Refers customers to and/or directly contact, community, state and national agencies and organizations, if required, to satisfy the information needs of customers.
Assists with plans and helps to coordinate classes, events, and other programs and special events, (e.g. story times, summer reading, etc.).
Conducts reference interviews to determine the information needs of the customer
Performs research to satisfy customers' information needs
Demonstrates awareness of materials, current events, trends and popular authors
Interprets, explains and applies library policy and procedures to respond to customer concerns.
Processes requests and provides information to customers about their library account.
Searches and updates circulation system and check materials in and out. Develops and maintains the collection, processes items for rotation between facilities; reassigns, rotates, and shelves items; suggests purchases for the branch and system.
Assists in maintaining and updating the library catalog and collection; repairs or discards damaged or obsolete material.
Produces spine labels with appropriate genre, collection or award information according to library standards and practices.
Monitors current and forthcoming reading and format trends to anticipate and meet patron needs; ensures required material is handled with priority.
Performs related work as required.
A combination of higher education and/or experience equivalent to 5 years, 1 of which must have been in a library setting or closely related customer service field; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Requires a valid driver's license.