Senior Risk Representative

Capital One - Las Vegas, NV (30+ days ago)4.0

Las Vegas (62050), United States of America, Las Vegas, Nevada
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Risk Representative

Candidate will be responsible for answering inbound customer service calls which could include third-party contacts. Candidates will be responsible for following federal, state and local regulations around privacy and must be able to recognize exposure and minimize risk to the customer and Capital One. Successful candidates will offer a consistent and pleasant experience.

General Responsibilities:
Make outbound collection calls
Exhibit effective skip-tracing techniques when applicable
Provide thorough and accurate documentation to accounts
Maintain superior quality assurance results
Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.
Conducts extensive customer interaction via inbound and outbound calls in both a "dialer" and manual environment.
Updates account information and complete appropriate documentation.
Perform account level research
Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

Basic Qualifications:
High School Diploma, GED, equivalent certification or military experience

Preferred Qualifications:
At least 3 years of customer service experience
At least 2 years of sales experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.