Full Job Description
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Responsible for Student Loan Operations Board and Regulator reporting that is clear and concise. Applies critical thinking and strong attention to detail to ensure that data elements contained in the reporting are complete, accurate and up-to-date. Manages the entire reporting process including identifying potential gaps in issue documentation, ensuring questions are answered accurately and timely, and guiding the senior review process. Responsible for providing strategic and tactical direction for operational activities to service the business. Ensures efficient and compliant servicing operations while ensuring world class customer experience.
Reviews and evaluates the issue documentation in detail to ensure complete and accurate information and works with business partners to answer any open questions
Manage the end to end issue reporting review process including the senior leadership review
Serves as the primary liaison between business partners and operations teams for servicing processes.
Collaborates with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity); commit to approaches selected by leadership and lead their implementation
Relationship management with business partners and management of system related projects from idea to implementation.
Ensures sound operational processes and procedures are developed and documented.
Develops any necessary remediation plans and ensure their timely completion.
Actively monitors servicing quality levels, communicate opportunities for improvement and collaborates with operations to improve service levels.
Plan, coordinate, and execute activities that support business partner initiatives across the organization and ensure operations expectations for timeliness, quality and efficiency are delivered in conjunction internal and external parties.
Bachelors Business, Social Sciences
6+ years of experience in Customer service, Financial Services Operations or Related Minimum
In Lieu of Education: Experience of 8+ years of applicable line of business (Deposits, Personal Loans, Student Loans) or related experience.
Preferred: Bachelors in Finance, Engineering, Science. Masters of Business, Arts, Social Sciences Preferred
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.