Under the minimal supervision of the Senior Property Manager/Property Manager, administer and implement policies for the Housing Authority; conduct interviews; lease units; provide wide range of support in the daily operation of specified communities, units and/or buildings, including routine functions, lease enforcement, arrange for interpreters, and interacting with the public. May act in the absence of the Senior Property Manager/Property Manager in delegated areas of responsibility.
1. Establish and maintain resident accounts; print and monitor financial reports; negotiate and process repayment agreements in accordance with policy; process and record resident payments and make bank deposits; process resident charges; maintain occupancy vacate files; coordinate special reviews of resident eligibility and income; complete annual, special, and lease compliance reviews. E
2. Verify eligibility/suitability of applicants and transferring residents; show housing units and amenities; lease units to new residents or transfers; prepare and complete certifications and set rents; initiate and process lease changes for residents; initiate and complete vacate process; and communicate with appropriate staff. Coordinate move-in with prospective residents; gather necessary documentation to process move-ins, leases and transfers; provide orientation to new residents and ongoing education for current residents. E
3. Assess and document complaints; initiate appropriate action and/or refer appropriately. Conference with residents on lease compliance, personal, health or financial matters; initiate appropriate corrective action and/or inform, or refer to Senior Property Manager/Property Manager or supervisor. Receive inquiries and complaints, verification requests, perform research, and provide general information on services, programs, procedures and regulations, or refer to appropriate person or department. Research and investigate possible fraud. E
4. Prepare and serve eviction notices, and maintain appropriate documentation for tracking. Coordinate non-pay evictions with the Evictions Desk and "for cause" evictions with the Office of the General Counsel; may accompany Senior Property Manager/Property Manager or others, and/or represent SHA at physical evictions. E
5. Take appropriate emergency action and/or inform management or other agencies of situations, events or crises. Provide coverage for locations as required by the absence of Senior Property Manager/Property Manager, provide coverage and/or support as needed for Property Managers. May provide assistance and/or training to Live-In staff which includes timesheets, MLS reports, policies, forms, and safety procedures. Provide assistance to Senior Property Manager/Property Managers on Yardi reports. Collect, reconcile time using SHA's timekeeping system, KRONOS database, process and/or may sign Live-In timesheets and call-out logs. May participate on employment interview panels. E
6. Conduct housekeeping and safety inspections and annual reinspections of housing units according to established policies and procedures, including accompanying Maintenance staff on vacates and damage inspections, follow-up on lease violations, health and safety, home visits, welfare checks, building, grounds or yard checks. E
7. Depending on location, may schedule and track pest control treatments; assist with work orders; request and schedule language interpreters and translations; issue laundry tokens and reconcile accounts; schedule and/or coordinate annual resident fire drills; test fire alarm monthly. E
8. Coordinate issuance, completion and tracking of ADA/504 requests and forms, and submit to Senior Property Manager/Property Manager. E
9. Refer and/or coordinate residents' needs with community agencies for services and information. E
10. Receive and process grievance hearing requests; gather and prepare documentation; participate in hearings, or grievance panels, and in court proceedings as required. E
11. Compose, prepare and edit letters, memos, notices, flyers and other correspondence; may prepare statistical and narrative reports. E
12. Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the unit/program/department initiatives and goals, agency core strategies, and mission through a spirit of service, teamwork and respect. Work respectfully and courteously with other employees, residents and the general public. Follow direction, and work well under pressure. E
13. Attend all required training and safety meetings; use, maintain and replace assigned personal protective equipment; report all injuries and illnesses to supervisor immediately; complete and submit incident/accident reports as required; report hazardous conditions or unsafe work practices to supervisor; and follow all safety and health guidelines, practices, policies and procedures, and actively support and participate in the Emergency Preparedness program and tasks. E
14. Perform related duties as assigned.
Two years of work experience in non-profit public service, social services, human services, housing programs or related field.
High School Diploma or equivalent plus one year of college level course work in Business, Property Management, Social Services, or related fields; OR may substitute an additional year of relevant work experience for the year of college level course work.
LICENSES AND OTHER REQUIREMENTS:
Valid Washington driver's license with insurable driving record.
When assigned to Tax Credit portfolios, must participate in Washington State Housing Finance Commission training (WSHFC) provided by SHA, plus other outside and in-house Tax Credit training during the initial six months of applicability, and must obtain Tax Credit certification within one year following the initial 6-month training period.
This is an FLSA Non-Exempt position covered by a collective bargaining agreement.
Competencies, Knowledge, Skills & Abilities
KNOWLEDGE AND ABILITIES:KNOWLEDGE OF:
1. HUD rules and regulations, and SHA policies and procedures of low-income housing programs.
2. Interviewing skills and techniques.
3. Customer service principles and practices.
4. Interpersonal skills using tact, diplomacy, patience, and courtesy in person, and by telephone.
5. Leadership skills, problem solving and decision making.
6. Conflict management.
7. PC skills using MS Word, Excel, Outlook, and MLS software.
8. Statistical report writing techniques.
9. Safety and health practices.
10. Audit principles and practices.
11. Accounting principles.
1. Establish and maintain cooperative and effective working relationships with others.
2. Deal with difficult, irate, hostile people, and mediate conflicts.
3. Work with a diverse population.
4. Plan and organize work. Meet schedules and time lines.
5. Communicate effectively both verbally and in writing.
6. Operate a computer, and other office equipment as assigned.
7. Perform data entry with efficiency and accuracy.
8. Prepare letters, memos, reports and statistical narratives using correct English, grammar, spelling, punctuation and vocabulary.
9. Plan, schedule and perform a variety of responsible and administrative duties in assigned function.
10. Perform mathematical calculations.
11. Read, interpret, apply and explain rules, regulations, policies, and procedures
12. Work respectfully and courteously with staff, residents and the general public.
- Office environment.
- Driving a vehicle to conduct work.
- Community and housing sites.
- Occupied units.
- Hearing and speaking to exchange information and make presentations.
- Seeing to read a variety of materials.
- Dexterity of hands and fingers to operate a computer keyboard.
- Occasionally lift, carry and transport material up to 50 pounds.
- Sitting 50%; standing and walking 50%.
- Contact with dissatisfied or abusive individuals.
- Exposure to airborne diseases.
- Health and hygiene issues.
- Unsanitary and infested conditions in buildings, units, restrooms, and offices.