HD Functional Specialist

KAPS Solutions - Springfield, VA

Full-timeEstimated: $100,000 - $130,000 a year
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EducationSkills

Active TS/SCI Security Clearance

Position Requirement 1:At least 12 months of demonstrated experience working in the arena of applicable laws, external accreditation standards, and chapter 126 of title 42, United States Code (also known as “The Americans with Disabilities Act of 1990”)

Position Requirement 2: Experience in a distinct functional or cross-functional business area based on the specific needs of a task.

Position Requirement 3: Experience may be broad-based crossing multiple markets (i.e., government, industry) and may also include relevant/associated certifications and knowledge of applicable tools, methodologies, or best practices.

Position Requirement 4: Education: Bachelor’s Degree or equivalent experience within related field.

Position Requirement 5: Years of experience: < 7 years

The candidate shall support the implementation of the customer engagement strategy, specifically towards improving the integrity of outgoing messaging to Analysis stakeholders, and formalizing customer feedback functions.

The candidate shall:

*Assist in the development and capture of standards of GEOINT tradecraft and augmenting intelligence utilizing machine learning in support of GAPSCOM activities.

*Develop and deliver comprehensive analysis of the effectiveness of the Customer Engagement Program.Identify gaps, opportunities, and risks to develop recommendations for strategic planning and program adjustments.

*Provide a briefing that represents the major engagements and activities and accomplishments that reflect the value/impact to Analysis customers.

*Provide customer engagement metrics to the relevant Analysis Lines of Business (LOB).

*Quarterly, shape and influence the prioritization of directorate leadership outreach and engagement efforts and plans based on new and existing data, metrics, and themes reflected in previous engagements, leadership priorities, and customer knowledge.Relay findings to executive audiences and incorporate into implementation efforts.

*On a monthly basis, share knowledge, lessons learned, and best practices with cross-directorate partners and within APA. Work with customer subject matter experts to define new requirements for engagements and provide content that informs governance decisions.

  • Assess whether or not Analysis is getting the training, tools and data needed to be successful in accomplishing the mission and achieving transformation progress. In order to do so, the contractor shall leverage resources in Career Services as well as other process holders across the agency that affect these areas.
  • Recommend sequencing and selection of strategic efforts that result in workforce adoption, expedited enterprise scaling, and stakeholder adoption with the minimum of interruption, to include business case development and key message design.
  • Assess Analysis key initiatives to determine relevance and suitability for workforce and stakeholder messaging. Use results to inform recommendations at overall outcome level.
  • Following Government approval of the initial Analysis Business Operations Plan, the contractor shall review it, provide recommendations for adjustments and make updates to the plan for approval by the Government every six months. Review period shall take no longer than one month between draft and final government approval. It is not incumbent upon the contractor to implement all of the recommendations resulting from the plan and it annexes; however, they must maintain awareness and identify ways to track progress for executive leadership and be prepared to assist in execution and implementation as needed. Upon completion of the plan, a formal discussion between the government and the contractor shall take place to outline how tracking progress and supporting the implementation will take place.
  • Customer Engagement Support, support the implementation of the customer engagement strategy, specifically towards improving the integrity of outgoing messaging to Analysis stakeholders, and formalizing customer feedback functions. The contractor shall provide support to the executive secretariat of NGA governing bodies, to include the GEOINT Analysis and Production Subcommittee (GAPSCOM).
  • Assist in the development and capture of standards of GEOINT tradecraft and augmenting intelligence utilizing machine learning in support of GAPSCOM activities.

Develop and deliver comprehensive analysis of the effectiveness of the Customer Engagement Program. Identify gaps, opportunities, and risks to develop recommendations for strategic planning and program adjustments

Job Type: Full-time

Experience:

  • TS/SCI: 1 year (Required)

Education:

  • Bachelor's (Preferred)

Work Location:

  • One location
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