Bartender
The Bartender reports to the Restaurant Manager on duty and is the primary resource to ensure each guest receives a Gold Standard bar experience on every visit.
Responsibilities
People
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Greet guests with a smile! Responsible for welcoming new and repeat guests every visit
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Build a rapport with regular guests to create a welcoming atmosphere
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Promote a fun and positive work environment
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Teamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment
Operations
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Learn/know drink recipes (standard bar and Smashburger signature)
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Verify identification and age requirements of guests before serving guests
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Adhere to local and state liquor laws -Adhere to our company alcohol service policies
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Maintain ABC certification card
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Mix and serve drinks following set standard recipes
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Ensures that drinks are poured accurately and delivered promptly
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Be knowledgeable of all menu items so you can make meal suggestions and answer questions
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Verify each guest order for accuracy when entering into the POS and complete POS transactions
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Follow tab management, cash handling and payment collection procedures (balance cash drawers and receipts at the end of a shift)
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Visit guests after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfect
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Encourage guests to complete surveys upon each visit
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Foster and value a safe work environment by following all personal and food safety and security standards
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Have pride in keeping floors, counters, dining area and restrooms clean at all times
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Ability to listen, communicate and work well with others in a busy restaurant environment
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Values integrity and doing the right thing, even when no one is watching
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Serve guests safely and responsibility with the highest integrity
Profit
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Follow company cash policies to ensure minimal losses through theft or shortages
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Upsell food items to all guests ordering
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Follow company order accuracy procedures to ensure a happy guest and minimize waste
Sales
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Adhere to all active marketing promotions
Smashburger Guest Service Expert Requirements
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Must be 21years old
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Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 60 lbs.
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Show up on time to work variable hours/days, including nights, weekends, and holidays
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Adhere to Smashburger uniform policy
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Must successfully complete Smashburger training program
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Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
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Must be able to produce authorized U.S. work documents; Smashburger participates in E-verify
“This position requires the individual to be vaccinated with at least one dose of COVID-19 Vaccine NYC Public mandate by September 13, 2021 unless the individual can prove a qualifying exemption.”
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