Data Entry/Customer Service Representative

Ravensburger North America / ThinkFun - Alexandria, VA

Full-time

Customer Service Representative

Ravensburger North America / ThinkFun

Alexandria, VA 22314

Ravensburger North America, a leading game, toy, and puzzle company with the purpose of delivering fun experiences for the hand, the head, and the heart seeks an experienced, playful and passionate Customer Service Representative. The position is based in Alexandria, VA at the ThinkFun corporate office.

Ravensburger North America is comprised of award-winning brands with a shared vision to promote playful development at every stage and every age! We are looking for an individual that is outgoing and service-oriented with excellent communication skills. It should also be noted that the Customer Service Representative will serve three offices—one in Virginia, one in New Hampshire, and one in Seattle with a total of 74 employees – and growing! Most importantly, we are looking for a candidate that will fit and contribute to our company culture; we’re a culmination of the most creative, funny, and interesting individuals in the area. We make games for a living which doesn’t mean we play games all day, but we do like to have fun.

Responsibilities

  • Input domestic and international orders
  • Perform quality control checks on new orders and make changes to existing orders
  • Respond to incoming calls and emails
  • Resolve customer issues and maintain a record of communications and actions taken
  • Maintain and update customer records in ERP system
  • Application and utilization of current promotions, specific customer requirements and terms
  • Maintain retailer routing guides
  • Process and/or mail replacement piece orders to consumers
  • File daily orders
  • Assist with EDI maintenance
  • Possess product knowledge about all lines of products
  • Participation in special projects

Requirements

  • Attention to detail and accuracy
  • Must be able to multitask and prioritize workload, work well under pressure, and meet deadlines
  • Team player with the ability to work independently
  • People-oriented and results driven
  • Excellent verbal and written communication skills
  • Strong research and problem-solving skills
  • Willingness to accept change and direction as needed

Preferred Experience

  • Proficiency using Microsoft Office (including Word, Outlook, Excel and PowerPoint); experience with MS365 preferred. Strong proficiency in Excel.
  • Knowledge of SAP, NAV or another ERP software
  • 1-3 years data entry and customer service experience

To apply for this position, please submit a cover letter outlining your interest in the position with your salary requirements and your resume.

Job Type: Full-time

Experience:

  • Data Entry: 1 year (Preferred)
  • relevant: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Work environment:

  • Office