Customer Service Associate

San Francisco Ballet - San Francisco, CA3.3

Part-time
DEPARTMENT: Ticket Services

POSITION: Customer Service Associate

REPORTS TO: Sales & Service Supervisor

CLASSIFICATION: Temporary, seasonal, 20-40 hours a week, Local B-18 IATSE Union Position

COMPENSATION: $21.67/Hour

SCHEDULE: 4, 6 or 8 hour shifts in December, including weekends and evenings. Possible extension of a variable, seasonal schedule.

APPLICATION DEADLINE: Open until filled

POSITION SUMMARY

Under direct supervision, assist patrons with ticket orders via phone with speed and accuracy
while delivering excellent customer service.

ESSENTIAL POSITION RESPONSIBILITIES

Handle ticket sales by phone accurately, quickly, and efficiently
Provide thoughtful, kind, dynamic customer service
Resolve patron requests or problems in accordance with current policies and procedures.
Stay well versed on the programs, current offers, and the experience of attending the ballet.
Perform other duties as required or assigned by supervisor.
POSITION DIMENSIONS & QUALIFICATIONS

Education and Experience

High School Diploma
1 year in box office processing, ticketing, or related field (preferred).
Knowledge of customer service principles.
Professional/Technical Competencies

Performs efficient and accurate data entry.
Serves as an ardent and loyal advocate for San Francisco Ballet.
Demonstrates tact, diplomacy, and respect in all interactions especially with patrons and co-workers.
Provides exemplary customer service to both internal and external customers.
Actively listens to ticket buyers' questions, concerns and problems and provides appropriate information and solutions.
Demonstrates sound judgment, efficiency, and accuracy in a fast-paced environment.
Effectively seeks assistance when appropriate.
Actively works to assure Ticket Services policies and procedures are followed.
Physical Demands

Long periods of data entry while seated at a desk on the phone.
Ability to lift 40 pounds.
Special Knowledge/Equipment

Tessitura software, 10 key, WORD, EXCEL
ORGANIZATIONAL PROFILE

As America's oldest professional ballet company and one of the three largest ballet companies in the United States, San Francisco Ballet has enjoyed a long and rich tradition of artistic "firsts" since it was founded in 1933. SF Ballet performed the first American productions of Swan Lake and Nutcracker, as well as the first production of Coppélia choreographed by an American choreographer. Guided in its early years by American dance pioneers and brothers Lew, Willam, and Harold Christensen, San Francisco Ballet currently presents more than 100 performances a year locally, nationally, and abroad. Under the direction of Helgi Tomasson, the Company has achieved an international reputation as one of the preeminent ballet companies in the world.

APPLICATION PROCEDURE

Please apply online

http://sfballet.snaphire.com/

NO CALLS, PLEASE

San Francisco Ballet Association is an Equal Opportunity Employer committed to employing a diverse staff.

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the Fair Chance Ordinance (FCO)

(ref. 0013)