Full Job Description
The Program Services Manager for the Intellectual and Developmental Disabilities Services (IDD) section conducts highly advanced senior level management under the Associate Commissioner of IDD Services. The Program Services Manager oversees subject matter experts and provides guidance and support regarding rules, policies, and programmatic operations of Local Intellectual and Developmental Disability Authorities (LIDDAs) statewide. This position also works to propose cross-systems solutions to help LIDDAs in assisting individuals with IDD access appropriate supports and services. The Program Services Manager also serves as a technical consultant to the IDD program services department on a wide range of complex service delivery issues. The Program Services Manager will lead a team of specialized professional staff in the development of contractual requirements, rules and regulations, and operational policies related to IDD Services. In carrying out this role, the position will supervise a team of professionals who assist in developing programs, writing rules, policies, handbooks and technical guidance and providing technical assistance to LIDDAs. The Program Services Manager provides oversight for all activities performed by assigned unit staff. This position is also expected to work under minimal supervision from the Associate Commissioner of IDD Services with extensive latitude for the use of initiative and independent judgment.
Essential Job Functions:Essential Job Functions:
Directs and manages the operations and activities of the Program Services Unit based upon the IDD Performance Contract, and state/federal regulations or policies pertaining to LIDDA programs like service coordination, crisis services, general revenue funded services, etc. Establishes proactive unit goals, objectives, and tools related to develop and implement programs run by LIDDAs based on performance measures and standards provided by program improvement. Reviews and approves work products. Ensures deliverables align with agency strategic goals, and meet timeline and budget requirements. Implements recommendations based upon analysis and evaluations on needed enhancements and areas of improvement. Reviews reports and establishes mechanisms to create and modify program services.
Coordinates the development and implementation of policies and rules for IDD services. Leads the development and revision of rules and regulations which involves participation on task forces, committees, and interagency workgroups. Works effectively and cooperatively with staff from LIDDAs and other external stakeholders to ensure continuity across varying IDD programs or initiatives that impact IDD Services by assisting with problems related to the provision of IDD services. The Program Services Manager also represents the department at meetings and conferences with other HHSC areas. The Program Services Manager is responsible for ensuring program services are consistent with internal business plan objectives and external strategic plan goals.
Manages and develops a highly specialized team of professional staff and manages the operations of the team. Develops goals, objectives, and plans for the team. Develops and manages compliance of policies and procedures to ensure effective operations of the team. Reviews work, completes performance evaluations, and recommends personnel disciplinary actions based on identified tasks pertaining to the improvement of IDD services.
Analyzes data results and leads the team in utilizing results to implement changes to program services. Utilizes data and reports to respond to trends related to the provision of IDD services. Will be responsible for taking the lead in developing new protocols for LIDDAs to improve the provision of services.
Knowledge Skills Abilities:
Knowledge of the Texas state system for services and supports for persons with intellectual and or developmental disabilities. Knowledge of Local Intellectual and Developmental Disability Authority roles and responsibilities and related state and federal laws, regulations, policies, rules and requirements. Knowledge of and experience with services contract development, implementation, and oversight. Knowledge of the Texas legislative process. Knowledge of strategic planning, budget management, human resource management, and project management. Skill in identifying problems, evaluating alternatives and implementing solutions. Skill in managing multiple and competing priorities. Skill in working collaboratively and cooperatively with diverse groups. Skills in researching, analyzing, interpreting and synthesizing complex program policy. Skills in developing and evaluating policies, procedures, assessing risk and developing contingency plans. Skills in making recommendations and decisions. Skills in project management and the legislative process. Ability to communicate complex information to a variety of individuals or groups. Ability to organize and develop work plans, coordinate assignments and adhere to deadlines. Ability to lead teams and work with stakeholders. Ability to make program improvement decisions impacting service delivery design, service providers and clients. Ability to develop and evaluate policies and procedures. Ability to interpret and apply federal and state laws, regulations, policies, rules and requirements in health and human services. Ability to conduct formal presentations. Ability to communicate ideas and direction clearly and concisely. Ability to organize resources to achieve desired outcomes. Ability to lead in an environment of change and establish and maintain effective working relationships. Ability to plan, assign, and supervise the work of others. Ability to work cooperatively as a team member in a fast-paced, deadline-oriented environment.
Registration or Licensure Requirements:
Initial Selection Criteria:
A minimum of a bachelor’s degree in a human services field, health care management, or public administration; master’s preferred but not required. A minimum of two years’ experience and knowledge in the field of service delivery for persons with intellectual/developmental disabilities, required. A minimum of two years of experience in a management position, preferred within an organization directly serving individuals with an intellectual disability, required. Experience with Texas Medicaid Waiver programs and Local mental health/intellectual disabilities authorities and knowledge of local, state and federal laws and regulations preferred.
Requisition # 454502
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.