SUMMARY OF DUTIES:
Responsibility 1: Main role is to be primary decision maker of the funeral home operations functions, staff management, and enforcement of federal and state compliance requirements – 25%
Ensures that the operational demands, business needs and goals are consistently and efficiently met. Make daily or as needed assessments and changes of workflow, processes, and functions in order to provide resolutions and meet required results.
Responsibility 2: Manages and/or oversees Community Development Specialist (CDS) and preneed programs, and implements aftercare activities and related events in order to promote the business and increase revenue – 25%
Able to market company services by developing and maintaining relationships with targeted contacts/institutions through CDP activities; collaborates and supports preneed members and devises strategies for repeat customers through aftercare services.
Responsibility 3: Accountable for the financial performance, customer retention, and development of plans which provides improvement of overall average price, increase in sales, reduction of costs/expenses, quality of product and services, etc. – 25%
Generates ideas, strategies, goals, and make changes as required or needed to meet expected business outcomes. Is responsible for the overall profit and loss, execution, customer satisfaction, and implementation of strategies and plans as well as analyze results to determine effectiveness or ineffectiveness in order to make improvements/changes.
Responsibility 4: Ensures managerial administrative tasks are completed, such as reports, presentations, daily results review, etc. as required as well as completes ongoing training for the development skills – 10%
Responsibility 5: Able to enforce overall compliance in multiple areas in order to ensure operational and business activities remain within specified regulations, policies and procedures – 10%
Implement company policies and procedures as well as state and federal requirements related to Funeral Law, Labor Law, Safety compliance, and other applicable mandated regulations. Maintain operations and business practices within specified regulations and compliance measures.
Requirements & Qualifications:
Job Type: Full-time