Funeral Home Manager - Floater

Grupo Deco CA - Los Angeles, CA (30+ days ago)


SUMMARY OF DUTIES:

Responsibility 1: Main role is to be primary decision maker of the funeral home operations functions, staff management, and enforcement of federal and state compliance requirements – 25%

Ensures that the operational demands, business needs and goals are consistently and efficiently met. Make daily or as needed assessments and changes of workflow, processes, and functions in order to provide resolutions and meet required results.

Required Skills:

  • Management/Supervisory and leadership skills and adept to managing personnel.
  • Effective communication with all levels of staff.

Competencies:

  • Critical thinker, proactive, and be able to provide resolutions.
  • Ability to assess and develop strategies.

Responsibility 2: Manages and/or oversees Community Development Specialist (CDS) and preneed programs, and implements aftercare activities and related events in order to promote the business and increase revenue – 25%

Able to market company services by developing and maintaining relationships with targeted contacts/institutions through CDP activities; collaborates and supports preneed members and devises strategies for repeat customers through aftercare services.

Required Skills:

  • Effective communication.
  • Bilingual in English and Spanish.

Competencies

  • Able to critically think, analyze and make in depth and assessments.
  • Negotiation and relationship building skills.

Responsibility 3: Accountable for the financial performance, customer retention, and development of plans which provides improvement of overall average price, increase in sales, reduction of costs/expenses, quality of product and services, etc. – 25%

Generates ideas, strategies, goals, and make changes as required or needed to meet expected business outcomes. Is responsible for the overall profit and loss, execution, customer satisfaction, and implementation of strategies and plans as well as analyze results to determine effectiveness or ineffectiveness in order to make improvements/changes.

Required Skills:

  • Time management skills.
  • Knowledge in finances, customer service, and quality assurance.

Competencies

  • Proactive and a quick thinker. Able to exercise good judgement and forecast results.

Responsibility 4: Ensures managerial administrative tasks are completed, such as reports, presentations, daily results review, etc. as required as well as completes ongoing training for the development skills – 10%

Required Skills:

  • Computer literate and able to utilize multiple softwares/computer systems.

Competencies

  • Detail oriented and adaptable to changes.
  • Able to interpret and disseminate information appropriately.

Responsibility 5: Able to enforce overall compliance in multiple areas in order to ensure operational and business activities remain within specified regulations, policies and procedures – 10%

Implement company policies and procedures as well as state and federal requirements related to Funeral Law, Labor Law, Safety compliance, and other applicable mandated regulations. Maintain operations and business practices within specified regulations and compliance measures.

Required Skills:

  • Leadership skills.

Competencies

  • Able to exercise and apply acquired proficiencies.

ESSENTIAL RESPONSIBILITIES:

  • Performs necessary assessment of daily functions and operations in order to meet the expected results and deadlines.
  • Mainly responsible for EDRS processing and acquiring of Death Certificates (DC’s) and permits of final disposition within a timely manner.
  • Accurately processes at-need contracts, addendums, vital statistics, and related forms; assess the validity of information.
  • Responsible for managing data/information entered onto TDA system.
  • Ability to compile and generate data for required reports; evaluate and manage the data and develop strategies for improvements.
  • Maintains, verifies receipt of, and oversees inventory of merchandise, products, office and prep room supplies.
  • Ensures that the coordination of pre-funeral service arrangements are adequate, delivered on-time, and meet company customer service standards.
  • Supports in answering incoming phone calls according to company protocol.
  • Manages cash and/or client payments; adheres to cash handling/collections policies and procedures.

Requirements & Qualifications:

Education:

  • High School or GED equivalent.
  • Associates degree or bachelor’s degree preferred.

Experience:

  • Two or more years of office management or supervisory experience required.
  • Candidates with a minimum of three year’s experience within a funeral home preferred.
  • Background in customer service and/or accounting experience preferred.

Physical/Work Conditions:

  • Must be able to lift 50 lbs. or more.
  • Able to stand or sit for long periods at a time.
  • The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
  • Immunization of Hep B required.

Job Type: Full-time

Experience:

  • Management: 2 years (Preferred)

Education:

  • Associate (Preferred)

License:

  • Funeral Director (Preferred)

Language:

  • Spanish (Preferred)