Field Service and Audio Visual Technician

Kinly - Washington, DC2.9

Full-timeEstimated: $62,000 - $89,000 a year
Field Service & Audio Visual Technician

Role Summary:
As a Lead Audio Visual Technician, you will perform hands-on installation, trouble shooting and service of a wide range of video conferencing and integrated audio and video equipment into corporate boardrooms and meeting rooms. You will work with Cisco, Crestron, AMX, Extron, Lightware, Planar, Barco & Cyviz equipment either on your own or working as part of an installation and service team. Once a system is installed, you will commission the system and solve any technical issues, liaising with clients to ensure their satisfaction. You will also be called upon to provide break/fix support to clients as required. This role offers the opportunity to receive on-going training and development to keep you up to date with the latest technologies in the Audio Visual and Video Conferencing market.

  • Extensive domestic travel to client locations. Some international travel as required.
  • Make sure product is available and coordinate with the helpdesk, logistics team and client representative for replacement parts for service requests.
  • Conducting AV audits, appointment scheduling, coordinating facility scheduling with appointment schedule, and writing reports, with suggested action items.
  • Responsible for quality assurance for cabling installation requirements (soldering, cable pulls, terminations etc.), rack builds, and installations of integrated systems during
service dispatches.

  • Negotiating punch lists with clients and ensuring tech team executes the solution efficiently.
  • Track issues brought to resolution (what the issue was, how was it handled, how was it solved)
  • Onsite programming changes of control systems and digital signal audio processors (DSP). Systems will range from Cisco, Crestron, Extron, Biamp, Clearone with assistance from programming teams.
  • Performing in shop system firmware upgrades, commissioning, source code uploads testing, factory acceptance testing (FAT) before equipment is leaving the shop. Creating testing documentation for FAT.
  • Participate in documenting and maintaining operations, network development, and maintenance processes and procedures.
  • Existing program maintenance, system upgrades, and programming refresh to existing systems.
  • Maintain program version control and adhere to configuration management.
  • Creation and maintenance of archived programs on server or share point.
  • Assist AV team with development and mentoring of lower level engineers and service techs
  • Other duties that are assigned that may fall outside the scope of the job description
  • Work with client’s schedule and set expectations.
  • Coordinate with Kinly team for tech resources for project deployments.
  • Assisting clients over telephone, video and/or client site troubleshooting audio visual and video conference equipment.
  • Installing, managing and deploying VC and integrated AV systems.
  • Provide training and client support to users in the operations of videoconferencing & audio visual systems.
  • Review BOM/SOW/CAD drawings prior to project launch.
  • Work with AV Engineer & Programmer to confirm project requirements are completed efficiently.
  • Project coordination will be a requirement to include interfacing with Architects, General Contractor, Electrical Contractor and clients throughout the entire phase of the
projects assigned.

  • All duties as assigned.
Professional Skills and Abilities:
  • Experience in AMX and/or Crestron
  • Experience in Cyviz and video walls is a plus
  • Thorough and proven knowledge of installation techniques and National Electric Code (NEC) requirements are essential.
  • In depth Cisco and Polycom VTC video conferencing experience
  • Good communication skills.
  • ICIA CTS certification is preferred
  • ICIA CTS-I certification is a plus
  • Cisco CCNA certification is a plus
Kinly is an EEO/Protected Veteran/Disabled

Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons