Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.
NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.
We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation.
About this Position / Responsibilities
Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. We utilize Microsoft Office, Adobe and SharePoint along with specialty forensic applications.
Main Job Duties and Responsibilities
respond to requests for technical assistance in person, via phone, ticketing system or email
diagnose and resolve technical hardware and software issues
research questions using available information resources
advise user on appropriate action
follow standard help desk procedures
log all help desk interactions
administer help desk software
follow up with customers and users to ensure complete resolution of issues
identify and escalate situations requiring urgent attention
track and route problems and requests and document resolutions
inform management of recurring problems
stay current with system information, changes and updates
train computer users as necessary
clean up computers
Bachelors degree preferred
working knowledge of fundamental operations of relevant software, hardware and other equipment
experience researching, analyzing and interpreting automated system problems
knowledge of relevant call tracking applications
knowledge and experience of customer service practices
related experience and training in troubleshooting and providing help desk support
Key Skills and Competencies
oral and written communication skills
customer service orientation
planning and organizing
attention to detail