BMV Intermittent Customer Service Representative

State of Indiana - Angola, IN

Full-time
Work for Indiana
Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

About the Bureau of Motor Vehicles:
The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we

Invest in our employees
Engage our customers
Provide sustainable systems
Embrace product innovation

About the Job

Customer Service Representatives function as the frontline contact for the Bureau of Motor Vehicles. In this role you will provide timely and accurate customer service. Utilizing good communication skills, computer skills, and on-the-job training, you will help assist millions of Hoosiers with their broad scope of BMV needs.

A day in the life:
The essential functions of this role are as follows:
Use your job knowledge to conduct customer transactions
Answer customer’s questions and provide guidance
Assist with the daily opening and closing of the branch
Check transactions to ensure accuracy, timeliness, and proper accounting
Work with leadership to resolve escalated customer concerns and system problems
File applications as completed throughout the day
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What we're looking for:
High school diploma or equivalent.
Customer service experience
Top-notch communication skills
A high level of critical thinking and the ability to troubleshoot
Ability to process cash and card transactions

Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

Four (4) medical plan options (including RX coverage) and vision/dental coverages
Wellness program (offers eligibility into a discounted medical plan)
Health savings account (includes bi-weekly state contribution)
Deferred compensation account (similar to 401k plan) with employer match
Two (2) fully-funded pension plan options
Group life insurance
Employee assistance program that allows for covered behavioral health visits
Paid vacation, personal and sick time off
Competitive leave policies covering a variety of employee needs
12 company paid holidays, 14 on election years
Qualified employer for the Public Service Loan Forgiveness Program
New Parent Leave
If this is an Intermittent position, the position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer