Support Desk Associate

Hair Club for Men and Women - Houston, TX (30+ days ago)3.6


Why Us:
Were Hiring & We Want You! Imagine a place where you can make a difference every day, LOVE WHAT YOU DO , and make a great living doing it. You just found it, Hair Club Has It All!

Hair Club has been the leading provider of hair loss solutions across North America for over 40 years. We pride ourselves in making a difference in the lives of our clients every day. And not only do we help thousands of men and woman restore their hair and transform their lives, we also contribute to the community through our charitable organization and volunteer programs. Become part of Hair Clubs success-oriented and passionate company today!

MAJOR RESPONSIBILITIES:
Provide end-user support for reported issues Provide resolution and follow-up to end-users for support issue Determines if additional resources are required to resolve support issue. Provide escalated end-user support for reported issues. Assist in managing system projects and working with vendors Assist in managing computing assets and purchasing cycle Travel to centers to perform on-site center assessments Prepare and generate report and distribute as required Liaises with other department management and end-users Recommend changes to procedures & systems to improve effectiveness and efficiencies Attend various department and vendor meetings and provide input Manage resources and projects; monitor and takes corrective action as necessary Enforce and support security and compliance policies including SOX and JSOX methodologies. Perform other duties as assigned

SKILLS:
Associates degree desired, but not required Experience with Customer Service Strong PC and general computer skills Professional technical certification desired, but not required Strong troubleshooting skills Ability to relate with different level end-users Ability to multi-task with strong communication and problem solving skills

WORKING CONDITIONS:
  • Fast-pace customer focused office environment
  • May require working with computer systems
  • May require light lifting
  • May require travel to centers and meetings