OVERVIEW OF THE POSITION:
Responsible for maintaining, controlling and producing files or medical records when requested by authorized employees. Services internal and external customers by furnishing or obtaining information, reports, medical records, following-up on inquiries, coordinating work-related activities and responding verbally or in writing to general inquiries. Ensures that all charts are processed for scheduled appointments and other authorized requests.
Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Files, maintains, retrieves and photocopies department information utilizing the sign-out system, including informational requests and medical records.
Sorts items by alphabetical and numerical systems.
Looks up medical record numbers on the computer terminal.
Answers phones and takes messages as required and logs calls.
Opens incoming mail on a daily basis.
Prepares purged documents for storage.
Locates missing documents by using information from the computer.
Maintains monthly statistics for documents pulled, completes form to report missing documents and delivers to management.
Batches all documents (i.e. scheduled appointment charts by clinicians), completes a batch sheet and delivers to management.
Adheres to Universal Precautions at all times.
Adheres to safety policies and procedures at all times.
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Performs additional duties as assigned.
High school diploma, G.E.D. or equivalent. Includes special certification required for specific jobs.
Up to and including 1 year of experience.
Previous filing experience.
KNOWLEDGE, SKILLS, ABILITIES:
Proficient in Microsoft Office applications (Word, Excel).
Ability to understand verbal and written instructions.
Ability to sort by alphabetical and numerical order.
Good phone skills.
Basic writing skills to draft memos, letters, and reports.
Ability to establish and maintain courteous, cooperative relations when interacting with staff, providers and the public.