FIND YOUR PURPOSE. JOIN OUR MISSION.
As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.
We offer a generous benefit package:
401(k) match to 5% of earnings – immediate enrollment and 100% vesting
Dental – 85% employer contribution
Life Insurance – no cost
Long-term Disability Insurance – no cost
Employee Assistance Program – no cost
Paid vacation – 2 weeks first year
Paid sick time
10 Paid holidays
Profit Sharing eligible
With branch locations in Wallops Island, Oak Hall, Annapolis, Bowie, and surrounding areas, Assistant Branch Managers are a supporting member of the Branch Management Team.
Shares responsibility for the operation of the branch and in the Branch Manager’s absence, has overall responsibility for the branch.
Has a complete knowledge of Credit Union procedure and policy and applies this knowledge in the operation and supervision of the branch and its employees.
Responsible for the total quality member experience through teaching, coaching, and technical development of branch staff.
Has ability to perform all branch duties and functions such as; Head Teller, MSA I thru MSA V, ATM support etc. Assists other branches/departments in person or remotely in order to meet the business needs of the Credit Union.
May be assigned to support Corporate Projects as well as lead and/or support Departmental Projects.
Assistant Branch Manager IIs & IIIs may be assigned support functions for daily deposit and Call Center operations, including compliance, funding and reconciliation of new accounts, and daily General Ledger settlements.
Monday – Thursday 7:30 a.m. – 4:00 p.m.
Friday 7:30 a.m. – 5:30p.m.
Saturday 8:30 a.m. – 1:30 p.m.
RESPONSIBILITIES include the following. Other duties may be assigned.
Remains cognizant of, and adheres to, Credit Union policies, procedures and regulations pertaining to the Bank Secrecy Act.
Supports the analysis of sales, overtime, secret shop, cash management and other reports to continually improve the growth, efficiency, productivity, and profitability of the branch.
Supports the development of new business to expand the membership of the Credit Union and utilization of the branch. This includes contact with employees of approved FOM companies, community, and civic organizations.
Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate goals. Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance.
Has the authority to make exceptions to policy and procedures with respect to: application of check holds, waiving and refunding service fees, and other matters related to member deposit and withdrawal transactions.
Assists the Branch Manager with the preparation of employee performance documentation and recommends disciplinary action to the Branch Manager.
Audits the branch to ensure conformity with Credit Union policy, procedures, safety and security issues, regulatory compliance and physical appearance standards.
Communicates to management recommendations for improving procedures and processes.
Ensures Core Value expectations are met and that the member experience is courteous, attentive and efficient at all times.
Participate in Individual Dialogs to ensure each employee has a means to discuss both positive and negative issues affecting their work.
May conduct monthly Department Dialogs with branch personnel to explain procedural changes or practices to ensure consistent information is provided to the membership.
Monitors branch traffic flow and makes adjustments to ensure efficient service is provided to members.
Supports the Branch Manager in the preparation and tracking of branch budget.
May provide support to other Member Services/Operations Departments as directed or needed via email inquiries, phone support and incoming chats. Has knowledge and understanding of the Zeacom multi-media platform.
Operational Support Duties (Assistant Branch Manager II & III only): Any or all of the following duties may be assigned as directed by management.
May perform Membership Officer activities, lending quality control and branch audits to ensure control processes are working effectively. This includes review of new account exceptions, business accounts, and specialty accounts.
Participates on Corporate project teams:
Analyzes, designs, develops, evolves, and supports programs/products, service delivery processes/systems associated with an assigned project.
May assist with coordinating implementation of project plans, testing and preparing test scripts, product/program procedures, policies and other documents.
Takes direction from the AVP of Branch Operations when working with other managers, departments, vendors, and project team(s) as applicable.
Recognizes and identifies process limitations and communicate recommendations for improvement to Project Lead and/or AVP of Branch Operations.
Updates the AVP of Branch Operations on project progress, changes, or initiatives taking place.
Leads and/or participates on special department projects as needed:
Assists with upgrades, patches, consolidations, integrations
Responsible for evaluating enhancements, releases, or new product offerings and makes appropriate recommendations to senior management.
Maintains a log of all significant outstanding software/hardware defects reported with processes/projects/vendors.
This position may manage both subordinate supervisory and non-supervisory staff, and is responsible for overseeing workflow and delegating assignments to subordinates in cooperation with the Manager. This position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Associate's degree (A.A.) is preferred with one to two years related experience.
Assistant Branch Manager levels II and III require: additional experience, such as directing larger staffs, higher traffic volumes, more complex branch service operations, or handling operational support duties, etc.