Customer Service Representative

Mansfield Paper - West Springfield, MA

Full-time$29,000 - $34,000 a year
Our Customer Service Representatives help us serve our customers in many ways, often beginning with answering a multi-line phone system in a professional and friendly manner or communicating with customers via email.

As part of our CSR team you may expect:
  • To promptly answer calls in a busy multi-line office in a professional and friendly manner
  • To assist customers with complaints, errors, account questions, billing issues, and resolving product/service problems
  • To work independently and as part of a team, taking customer orders and entering orders via computer
  • To act as a liaison between customers and our sales staff, often assisting sales staff with customer needs
  • To keying customer orders into our billing system (fast and accurate typing required)
The above is just a basic list not all inclusive, and the duties do vary.

The right candidate must:
  • Be well versed in Microsoft Office, email usage, computer usage, internet use
  • Have excellent organization skills
  • Be a strong multi-tasker with lots of patience
  • Have a calm and professional manner when dealing with customers, vendors, and the public
  • Be a fast and accurate typist - a typing evaluation may be done during interview
  • Be able to pass a background check/drug screening
Additional notes:
  • Basic accounting/billing knowledge is a plus
  • You may be required to assist other employees in other departments from time to time
  • Critical thinking and problem solving abilities are key
This is a first shift, full time position.