We are looking for self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer. Maintenance of inventory and documentation of activity will demonstrate strong organizational skills. Must be available and on-call 24x7x365.
Responsibilities
- Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
Maintains inventory and documentation of activity
Creates own service tickets, updates, and closes
Communicates before and after repair work windows via ticket and email to client
Break/Fix
Qualifications
- Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
Strong problem solving and self-management skills with attention to detail
Ability to prioritize tasks and effectively communicate verbally and in writing
5+ years’ experience servicing hardware as specified or utilized in customer environment
Familiarity with ticket-tracking software (ServiceNow preferred)
Job Types: Full-time, Contract
Pay: $23.84 - $33.00 per hour
Experience:
- Isilon: 1 year (Preferred)
Ability to Commute:
- Malta, NY 12020 (Required)
Work Location: In person
