Product Manager - IT

United Airlines Inc. - Chicago, IL

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

Within this Product Manager role at United Airlines, you will be responsible for multiple projects impacting the digital technology teams. You will be part of the Strategy and Planning team, maintaining the team roadmap, managing work intake, and ensuring the team delivers on commitments effectively and efficiently.

Analyze and define efficient, cost effective solutions to support company objectives, dept objectives, business processes and functional requirements
Define and communicate the roadmap for services within your domain; ensure the roadmap supports company objectives and aligns with company priorities
Interact with business partners, enterprise project teams, and channel teams to understand their needs and priorities
Conduct and participate in the analysis of business processes and functional requirements; prepare appropriate documentation to communicate and validate the information
Review and validate QA test plans; support the QA team during test execution
Maintain capacity management plans for the team, ensuring roadmaps align with team capacity
Monitor progress of deliverables, keep dependent teams and projects informed on progress; take corrective action if deliverable cannot be met or if higher priorities disrupt prior commitments


Bachelor's Degree in Computer Science, Engineering, Business related field and/or equivalent work experience
Experience working with cross-functional, global teams to deliver commitments on-time and on-budget
5+ years of software product management
Strong multi-tasker, proven experience handling multiple roles and projects simultaneously
Excellent analysis, problem solving and decision-making skills
Attention to detail
Strong planning & organizational skills
Strong communication skills - verbal, written and presentation
Proficiency with Microsoft Office, Visio, and TFS
Solid knowledge of product management best practices, functional design and application delivery methodology
Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Experienced with both agile and waterfall
Experience using JIRA
Knowledge of project management methodology and some project management
Aviation industry knowledge

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT