Customer Service Representative

Parts Town - Addison, IL (30+ days ago)4.1


Company Overview

Parts Town, one of the nation’s fastest growing restaurant equipment parts distributors, is driven by its mission to change industry standards by developing innovative solutions to support our customers. Having been named one of the Crain’s Fast 50 Growing Companies in Chicago for five consecutive years, we attribute our continued growth to the passion and commitment demonstrated by our team members. Dedicated to providing the highest quality parts and customer service, Parts Town takes pride in assisting our customers in a personalized, friendly, and precise manner that ensures that every experience is an exceptional one. With a people centered company culture, we are serious about growing and expanding and need people who are looking to do the same!

Job Overview

Serving as the voice of Parts Town, Customer Service Representatives partner with customers to guide them step by step through the parts ordering process on a daily basis. Unique enthusiasm and a passion for going above and beyond to deliver exceptional customer experience is required in this role! Customer Service Specialists take a high volume of inbound calls assisting customers with pricing & quote generation, shipping & tracking information, and returns & warranty claims. Customer Service Specialists are responsible for upholding Parts Town’s quality standards, having stellar communication both writing and verbal, and providing an extraordinary customer experience.

Responsibilities

Answer a high volume of inbound calls (50-70 per day) while delivering exceptional customer service
Process customer orders placed over the phone and via email
Manage customer relationships throughout the entire ordering process, handling inquiries relating to pricing, quote generation, part availability, shipping, and returns
Develop and maintain strong customer relationships through personal emotional connections and stellar customer service
Work collaboratively with customers, team members, and internal teams to go above and beyond in resolving customer inquiries
Act as a contributing member of a diverse team in a fast paced & dynamic environment
Living up to Parts Town’s core values of integrity, passion, courage, and innovation!

Basic Qualifications

Ability and desire to work from 10am-7pm or 11am-8pm
0-3 years’ experience in customer service (call center setting preferred)
Basic phone and computer experience
Enthusiasm for taking a high volume of calls while maintaining a positive attitude
The ability to empathize with customers and provide solution oriented customer service through building stellar relationships with customers
Ability to thrive in a fast-paced environment without sacrificing accuracy
Team player mindset with the desire to function in a group oriented environment

Benefits

At Parts Town we see employment as a reciprocal relationship; one where we set high standards for those who work here but also recognize and reward our team members for their contributions in the form of various company benefits.

Competitive compensation
Quarterly Profit Sharing
Insurance
401k and 401k Match
Generous Time Away Program
Employee Assistance Programs
Employee Relations Events
Employee Recognition Programs
Physical Fitness Center
Game Room

If you possess the passion and enthusiasm to bring an extraordinary experience to customers and work in a high energy team we want to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.