Field Service Engineer (VTC)

Peraton - Alexandria, VA

Full-time
Peraton is looking for a Field Engineer in Alexandria, VA, responsible for configuring, managing, monitoring, and maintaining government Command and Control (C2) conference rooms and video-teleconferencing endpoints as a Senior Equipment Installer. The installer will be part of a maintenance team responsible for the installation, configuration, optimization, and troubleshooting of network, video, and phones services used on a government network.

This is what you'll do...

You will perform Tier II phone support of reported customer incidents supporting network connections, conference room video systems, VoIP phones, and fax printer systems
You will provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences
You will provide maintenance, to include powering on devices, inspecting/connecting cabling, confirming system availability.
You will conduct integration and configuration of existing VTC hardware, including application of security controls; operations and management support to the network infrastructure that underlies the VTC platform
You will patch and firmware upgrades, break/fix support and daily operations and management support, including onsite assistance for special events
You will provide remote and on-site support of preventive maintenance checks and services
You will coordinate issues with the network operations center
You will record and manage all activities using a ticketing system
You will document and report all associated maintenance activities
You will develop and provide training to end users on the various systems in use when not supporting meetings
You will provide recommendations on replacement systems to the system engineering team

You'd be a great fit if ...

You have a Bachelor’s Degree in Computer Science or related field plus 4 years of related experience or a commensurate combination of education, training and experience, is required
You have 4+ years of experience in IT services, with troubleshooting and equipment repair of VTC equipment (Voice, video, and conference room control equipment)
You have 4+ years of experience in operation and configuration of audio-visual and telepresence systems such as Cisco and AMX
You have 4+ years of experience with all phases of the system life cycle concerning audio-visual and telepresence systems
You possess a Current Top Secret/SCI security clearance
It would be even better if you...

Have the ability to work in a high pressure environment, meet deadlines, and simultaneously develop, deploy, and coordinate multiple projects, demonstrable by work history
Possess excellent interpersonal skills and demonstrated ability to work well in a team environment
Availability to support on call duty for responding to maintenance outages
Have the availability to travel to local and CONUS/OCONUS sites
Have the capability to drive in the Washington, DC metro area with a valid driver’s license
Have experience working on civilian federal government agency contracts
Havee direct experience as a COMSEC custodian with hardware, software, and keymat
Have experience with the ITIL library in support of incident and change management
Have experience with Issue Trak to manage incidents and problems
Have knowledge of Solarwinds monitoring systems
Possess previous experience supporting a Government and/or Department of Defense customer

What you’ll get…

An immediately-vested 401(K) with employer matching
Rapid PTO Accrual with Floating Holidays
Comprehensive medical, dental, and vision coverage
Tuition assistance, financing, and refinancing
Paid maternity and paternity leave
Company-paid infertility treatments
Cross-training and professional development opportunities
Influence major initiatives
We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.