Job Number: 375494
Category: Professional & Executive
Location: 5323 Harry Hines Blvd, Dallas, TX
Department: 434000 - Graduate Medical Education
Full/Part Time/PRN: Day Job
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information
Under general direction, manages and maintains Graduate Medical Education (GME) systems and trains end users in their use.
Experience and Education
Bachelors degree in a technical or related field or equivalent with relevant and progressive work experience and 3 years of job-related experience. A minimum of 2 years of experience in a training/support role in an information systems environment is preferred. Knowledge and proficiency with MedHub Residency Management System and/or other systems (e.g., E-Value or New Innovations) preferred. Will consider additional experience or education in lieu of requirements.
Develop and maintain knowledge of the rules, regulations, policies, administrative guidelines, and legal issues that impact or govern the GME programs.
Manages GME information systems and platforms to include, but not limited to, resident related databases (local & web based) programs, standardizing data collection of GME programming, developing reporting tools, generating IRIS data for Medicare Cost Reporting of affiliated teaching hospitals, implementing standardized compliance processes for all GME programming, and tracks institutional compliance and maintains data integrity.
Analyzes and remediates problems involving GME technology systems. Provides support for the institutional GME helpdesk and works closely with system vendors to provide end-users with high-quality, prompt customer service for GME technology systems.
Develops tools and resources to administer training support through phone calls, web-based demonstrations, documentation, tutorials, or on-site presentations for GME program coordinators and directors.
Designs and creates tools to capture data, run/build reports and conducts analysis for purpose of measuring productivity and identifying and interpreting trends/patterns that represent opportunities to improve and increase operational efficiency. Partners with GME leadership for review and data interpretation and then participate in plan development and implementation.
Advocates on behalf of GME stakeholders regarding development of internal processes and future development of GME related systems and platforms.
Manages implementation, utilization, maintenance, troubleshooting, and upgrades of RMS (MedHub) and GME systems for GME enterprise in accordance with GME, University, and accrediting acgencies policies and requirements.
Monitors use and drives maximum utilization of GME platforms and RMS in a manner that leads to optimal integrity and standardization of GME data at the institutional and program levels.
Manages and oversees the production of content for GME websites, social media campaigns, interactive applications, and other online interfaces. Perform content reviews and audits with a focus on streamlining editorial content of GME websites and other digital communication channels.
Serves in a key editorial role for online content development, collaborating with internal and external collaborators to ensure all web content is housed in the appropriate content management system.
Stays abreast of industry best practices and emerging technologies to ensure high-quality user experiences across all digital communication channels.
Researches, designs and pilots emerging technologies to support GME innovations, and provide technology-based solutions for institutional and program level system problems.
Collaborates with other GME staff and staff from Deans Office to ensure complete and accurate data/reports that may be required by institutional, state or accdrediting entities (e.g., ACGME, LCME, LBB, CBMOOR, etc.).
Serve as departments information resources (IR) contact per UTSW policy (ISR-253); attends monthly IR team meetings to stay abreast with technological developments on campus; communicate information and implement applicable actions from monthly meetings.
Serve as Assest Administrator for department in PeopleSoft system; keep the Information Security Office informed of new devices, systems, or applications; ensure promper anti-virus and security patches are utilized and report information security incidents.
Function appropriately, proactively, and effectively with other GME staff to fulfill GME and Institutional missions and goals.
Performs other duties as assigned.
Knowledge, Skills, and Abilities
Strong interpersonal and communication skills; capable of explaining moderately complex procedures in writing or verbally.
Excellent computer skills, including a strong foundation in Microsoft applications, web searches, graphics and presentation software, databases and data retrieval.
Ability to effectively work independently with a high degree of reliability, accuracy, and productivity with attention to detail.
Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions.
Dedication to courteous customer service (this includes interacting positively and professionally in a team-oriented environment with academic and medical faculty, staff, and residents/fellows from diverse backgrounds).
Must conduct affairs with tact and diplomacy while maintaining confidentiality.
Intermediate knowledge of at least one operating system and its commands/utilities at a user level; can edit files, issue commands, navigate the file system.
Ability to effectively present information and respond to questions from managers, clients, customers and co-workers.
Ability to read, write, analyze and interpret technical procedures.
Work requires ability to give oral and written presentations.
Work requires ability to design and implement system infrastructure changes.
Work requires ability to design and implement systems administration tools, which integrate with other computing systems.
Ability to accurately interpret computer-issued error messages and take appropriate action.
Ability to follow oral and written instructions and the ability to communicate effectively both verbally and in writing.
Work may require working long periods of time to meet deadlines.
Adaptability/flexibility to react positively to changes in work environment.
Initiative to improve productivity and quality of work.
Ability to plan and organize work in logical and efficient manner.
Work requires exercise of moderate judgment.
Work is performed primarily in general office area.
Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Vice President for Human Resources Administration, or his/her designee.
This position is security-sensitive and thereby subject to the provisions of Texas Education Code 51.215.
UTSouthwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UTSouthwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.