Customer Support Representative - Salt Lake City

Netflix CS - Salt Lake City, UT (30+ days ago)3.9

At Netflix, we are shaping the future of global entertainment because we believe there is a better way to watch. Our members need our help from time to time, and that’s where our Global CS organization focuses; providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity and getting our subscribers back to streaming.

Our CS culture within each of our locations is unique; anchoring on our rich Netflix culture that sets us apart from most other companies. We focus on an environment that supports freedom and responsibility in everything from how we interact with our customers to how we structure things like time off, our approach to performance and our benefits. Our culture is one-of-a-kind, with a laser focus on giving our employees what they need -things like competitive pay, subsidized food at our on-site cafeteria and career growth opportunities to name a few - so they can give our customers what they need which is to get back to streaming. We believe every contact is an opportunity to deliver not only the right resolution, but an amazing customer experience as well.
You Have
A high school diploma (or GED equivalent).
Great typing skills (at least 35 words per minute required).
The essential capability to regularly work a fixed schedule of 40 hours per week on a consistent basis.
Open availability between the hours of 6:30AM to 10PM 7 Days a week.
Experience providing fantastic customer service, face to face or on the phone.
Amazing phone presence (people can literally hear you smiling).
Experience using a streaming player or gaming system (PS3, Wii, Xbox, Apple TV, iPad, etc.).
An understanding of basic computer and home networking terminology (operating systems, browsers, routers, modems, etc.).
The ability to show up to work on time and work your scheduled shift.
You Will
Make $15 an hour and receive a 50 cent raise every six months in position.
Qualify for our great benefits that include; Health, 401K and paid time off.
Provide exceptional customer service in a non-scripted world to get members back to streaming.
Perform basic-level technical troubleshooting, billing and general question assistance.
Give and receive performance feedback with your teammates and Supervisor regularly.
Demonstrate consistent, reliable attendance by showing up for work as scheduled with a positive enthusiastic attitude.
You Love
A fast-paced and high performing work environment (our work can be Stressful but YOU thrive on it)!
Watching Movies and TV Shows.
Having conversations with people you don’t know.
Learning new things and finding creative ways to solve problems.
If you really want to land an interview with NetflixCS please makes sure you have these two things on your resume
A strong pattern of employment with dates and gaps explained.
Experience in a customer service role; face to face OR on the phone.
NetflixCS provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, pregnancy, childbirth and related medical conditions, genetic makeup, marital status, military service, or any other classification protected by applicable local, state or federal laws.