Consumer Banking Leadership Development Program


Full-timeEstimated: $78,000 - $110,000 a year

We’re developing the next generation of leaders

You have a unique opportunity to jumpstart your career through hands-on, impactful projects, comprehensive training and development, and exposure to executive leadership, paving the way for a robust career at Citizens Bank.

The Consumer Banking Leadership Development Program (CBLDP) is a critical program within the Consumer Bank for cultivating talented, young professionals who aspire to be future leaders. As part of this program, you’ll be asked to be part of something larger than yourself and participate on a journey to help customers reach their potential. This deep level of customer centricity feeds every aspect of our business from developing strategies, how we market our brand, development of products (such as savings, student loans, investments), to the advancement of our channel capabilities (Mobile, Online, ATM, Branch, and Contact Center). This is an exciting time to join the Consumer Bank as we strive to provide the most simple and personal banking experience, gain customers’ trust, and become their bank of choice for financial products, services, and advice.

Experience during the program


In this one-year program, you will have the opportunity to gain a strong understanding of Consumer Banking at Citizens Bank. You’ll begin by completing 4-weeks of onboarding and training, followed by a rotation in our Operations department. During this time, we will match you with a CBLDP alumni Mentor who will help guide you through the duration of the program.

Then, you’ll continue to gain relevant experience by completing 3-month rotations in four of the following businesses: Business Banking, Citizens Access, Deposits & Lending, Digital Banking, Digital Investment Solutions, Distribution, Marketing & Strategy, or Risk. During your business rotations, you could be working on:

Analyzing numbers to include in our next Board of Directors presentation

Designing the look and feel of our new retail branch locations

Examining competitor and industry trends for our credit card portfolio

Partnering with our external FinTech partners for our robo-advisor update

Improving go-to-market strategies for our small business banking direct sales channels

Creating and implementing a micro-learning training program

Conducting user experience research and informing UX measurement strategies

Optimizing digital and online forms to increase sales of our products

Synthesizing quantitative data to provide insights on key capabilities for target segments

Filming colleagues for internal campaign videos

Note: this program is based in Dedham, MA with some business rotations based in Canton, MA; Westwood, MA; Providence, RI; East Providence, RI; Johnston, RI or other potential locations.

As an Associate in this program, you’ll also concurrently participate in our Early Career Development Programming (ECDP) – a robust, 4-month program designed to give our new early career colleagues a strong foundation of Citizens Bank. Through the ECDP, you’ll experience:

2-day Orientation in downtown Boston with all bank-wide development program colleagues

Professional development workshops (such as Agile Methodologies or Presence & Presentation)

Networking opportunities with senior leadership

Dedicated community service activities

Customer and client site visits

Building your professional network through exposure to other internal recent grads

Strategic Challenge where you’ll work in small, cross-functional teams to solve for an organizational problem and present your recommendations to a panel of executives

Life after the program

Near the end of the program, you’ll participate in a matching process and be placed in a full-time role within the Consumer Bank. Past graduates of the CBLDP have been placed in the following roles:

Business Analyst (Deposits & Lending)

Merchandising Manager (Marketing & Strategy)

Product Performance Consultant (Deposits & Lending)

Product Strategy Consultant (Citizens Access)

Project Manager, Sales Development (Distribution)

Project Manager, Student Lending (Deposits & Lending)

Social Media Community Manager (Digital Banking)

Strategy Consultant (Marketing & Strategy)

Strategy Consultant (Distribution)

UX Researcher (Digital Banking)

Further, you’ll be eligible to join the CBLDP Alumni Advisory Board, which offers continuing engagement through learning & development opportunities, volunteer activities, and social events. You may also have the opportunity to partner closely with the Program Management team on recruiting, interviewing, and program planning and design.


Who we’re looking for

We’re looking for self-starters, team players, and strategic thinkers.

To be successful in this program, you’ll need to display strong skills and characteristics including: analytical and critical thinking, communication, data analysis, attention to detail, initiative, interpersonal, leadership, learning agility, project management, relationship building, strategic mindset, and time management.

What you’ll need to apply

Currently pursuing a Bachelor’s degree
All majors will be considered; coursework in Business, Finance, Economics, Management, and Marketing are beneficial
Expected graduation date of May 2020
Minimum GPA of 3.00 required (3.50+ preferred)
Internship or other relevant corporate exposure is preferred

Background qualifications include:
Please note that U.S. Immigration sponsorship or work visa is not available for this position and candidates must have permanent authorization to work in the U.S.

Hours and Work Schedule
Hours per Week: 40
Work Schedule: M-F 8:30am - 5pm

Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.