Social Media Community Manager

Landry's Corporate office - Houston, TX (30+ days ago)3.7

The Social Media Community Manager will be responsible for maintaining the brand voice and actively engaging with audiences across multiple brands and social channels. The qualified candidate will have expert knowledge in social media and skills in public relations and customer service as well as the ability to discover trending topics, community needs and interests of target audiences across social media. The Social Media Community Manager will engage, spark discussions, surprise and delight customers across social channels.

Proactively manage social media communities across multiple brands
Monitor conversations across social media and address important mentions and comments in real-time
Respond to incoming messages and reviews
Address online customer complaints and queries
Discover trending topics, community needs, and interests of target audience across social media. Engage, spark discussions, and surprise and delight customers across social channels
Conduct Social Media listening to provide the team with insights and recommendations
Generate insight into community performance and provide recommendations for improvement
Generate and meet important community KPls and goals
Familiarity with social media and online engagement tools (experience with Sprinklr preferred)
Seek out influencers and actively engaged consumers to inspire and motivate them to share information about our brands
Ability to execute brand voice guidelines in social content
Understanding of the basic mechanisms of paid media in social channels
Motivated, energetic self-starter with strong problem solving skills
In-depth familiarity with major and emerging social media platforms
Other tasks as assigned

Pervious hospitality industry experience is necessary to be successful in this position
3-5 years proven work experience as a Community Manager
Excellent verbal communication skills
Excellent writing skills
Hands on experience with social media management for brands
Attention to detail and ability to multitask
Bachelor's degree in Marketing, Communications, Journalism or English
Experience with Salesforce is preferred