Customer Care Representative - Part Time

Mason Companies, Inc. - Marshfield, WI3.3

Part-time
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POSITION PURPOSE:
The telephonic Customer Service Representative is responsible for assisting customers with placing orders while ensuring strict confidentiality and maintenance of their accounts.

ESSENTIAL JOB FUNCTIONS:

  • Answer incoming calls and assist customers with their order and/or questions
  • Process correspondence and emails in accordance with company guidelines
  • Be accurate and efficient when processing customer orders
  • Assist customers with questions and/or concerns
  • Follow established policy and procedures

The above listing of functions is not an inclusive listing of all duties that may be required to be performed.

COMPETENCIES:

  • Ability to effectively listen and productively engage with customers, regardless of the circumstances.
  • Strong verbal communication and interpersonal skills, for both customers and co-workers, is an expectation.
  • Effective problem solver with the ability/personality to remain calm and positive even while under stress.
  • Proficient at multiple tasking, even during distractions and interruptions.
  • Detail oriented at all times.
  • The willingness to maintain a "can do" and positive attitude throughout all/any types of interactions is expected.
  • The drive to keep focused on what we can do for our customers, not what we can’t do; always remaining customer focused.

EDUCATION and/or EXPERIENCE:

  • High School diploma or equivalent is preferred, but not required.
  • Previous experience in customer service is preferred.
  • Functional experience with data entry and computers is an asset.

SCHEDULE AVAILABILITY:
Must have the ability to work afternoon and evening hours/shifts, including every other weekend.

Job Type: Part-time

Salary: $11.00 /hour