Full Job Description
What You’ll Do
Cisco is seeking the expertise of an experienced Partner Success Manager (PSM) to join our team to manage the deployment and adoption of Cisco’s WebEx Cloud Calling offer for enterprises and service providers.
This position can operate out of either a Cisco office location or home office, and will require travel to Cisco channel partner locations, industry forums, and Cisco BU office locations (US Travel). Who You Are
The selected candidate will be ultimately responsible and fully accountable for managing multiple large channel partners, effectively serving as "trusted adviser" with regards to the WebEx Cloud Calling solution suite. In addition, the candidate will be expected to coordinate internal resources in order to deliver improved business results on behalf of the channel partners through new and existing services. Who You'll Work With
This position requires frequent communication with internal team members regarding channel partner status, new opportunities, and resolution of issues. The PSM is a key partner with Cisco’s channel account team, product support specialists, technical solution architects, account executives and sales engineers in managing channel partner relationships. Responsibilities
Technical Account Management:
Interacts with channel partner staff to understand their business needs, recommends services and enhancements to achieve their business objectives, and resolves issues impacting the success of their cloud calling practice. Reports regularly to management on channel partner status and provides input to product management to improve future product deliverables.
Service Activation and Training:
Coordinates internal resources to activate new services on behalf of channel partners. Acts as subject matter expert to educate partners and internal employees on the technical details and value of the WebEx Cloud Calling solution suite. Ensures that channel partners achieve necessary sales and administration training certifications to successfully sell, implement and support Webex Cloud Calling solutions for their customers.
Responsible for the expansion of the WebEx Cloud Calling solution suite. Develops and maintains long-term relationships with stakeholders in channel partner portfolio, where appropriate, by networking between channel partners and Cisco channel/sales account teams. Through successfully managing channel partner engagements, enables successful customers to the contract renewal cycle and, where necessary, supports the channel partners’ renewal process to minimize customer attrition.
Channel Partner Care:
Maintains channel partner relationship to ensure partner success and loyalty. Leads quarterly business reviews with channel partners to assess Cisco/partner performance and appropriate plans forward. Contributes thought leadership and best practices, both internally and externally, around channel partner engagements. Desired Skills & Experience
Solid and proven client management experience
Ability to understand client's business needs and recommend solutions that meet them
To enable effective business results reporting, experience with business intelligence and analytics reporting tools
Excellent people management and relationship management skills
Excellent verbal and written communications skills
Strong understanding of program/project management tools and methodologies
Ability to pre-empt and coordinate advanced planning, including coordination and people management in order to achieve desired project deliverables
Ability to multi-task and prioritize external and internal stakeholder needs, along with project tasks
Strong interpersonal, analytical and organizational skills
Ability to travel to channel partner, industry forums and Cisco BU sites is expected (20-30%)
Experience in channel partner management is preferred
Telecommunications knowledge and experience is preferred
7+ years related experience preferred
B.S or Masters in Business or Technical degree
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
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