Airport Customer Service Agent

Cuba Travel Services - Newark, NJ (30+ days ago)3.7

Work hours: 6:00 am - 10:30 am, daily flights, agents scheduled 5 days/week.

Position Overview:

The Airport Agent will provide passenger assistance at the check-in counter. To be successful in this position the individual must be able to be thorough, be organized, detail oriented and communicate effectively.

Essential Job Functions:

  • Verification of Passports, Resident Cards, and Visas to ensure compliance with Cuban immigration rules
  • Sell Tourist Cards to passengers who do not have one in their possession
  • Handle cash and credit cards using POS software
  • Explain Cuba flight related items as necessary with customers
  • Communicate with management to solve problems, identify errors and discrepancies
  • Assist with any other duties required by the Airport Operations Manager

Other Skills/Abilities:

  • Must be professional in verbal and written communication
  • Ability to work in a fast paced environment
  • Provide excellent customer service
  • Handle difficult customers in a calm and professional manner
  • Must be able to stand for extended periods of time
  • Must be able to move and lift objects up to 40 lbs.

Training and Experience: ·

  • Must have at least one year of relevant work experience·
  • Must be fluent Bilingual English and Spanish·
  • Travel industry experience a plus

This is a part-time position. Agent must be able to work on weekends and holidays. Agent must pass background check and drug screening.

NOTE: This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Job Type: Part-time

Salary: $17.00 /hour


  • Airport Agent: 1 year
  • Customer Service: 1 year


  • Spanish

Required work authorization:

  • United States