Customer Success Advocate - East region

CDK Global - Jersey City, NJ3.1

Accelerate Your Career

Drive global technology

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.

Position Summary

The Customer Success Advocate I, II, III is responsible for client satisfaction and success. Proactive account relationship management with an assigned portfolio of CDK dealerships. The CSA will have a strong understanding of the business needs of the client’s business performance metrics, in order to assist with driving the CDK solution value. They will strive to maximize adoption and utilization of CDK products, driving client engagement. This will be done either via telephone and in-person visits.

Position Responsibilities & Essential functions

Assists customers with defining their strategy around CDK solutions
Articulate CDK’s vision to enable end to end automotive commerce
Maintain established relationships with dealership management and have a reputation for being a trusted expert on CDK products
Assess dealership risk factors, identify risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
Prepare customer specific reports and presentations for the purposes of educating and driving growth in the customer’s organization
Identify trends and help solution for identified gaps using analytics
Key business partner with Sales to help define opportunities to grow our business with the customer
CSA III will Mentor CSA I and II level associates on best practices to engage and provide solutions for customer needs
Able to successfully identify and implement strategies for retaining “at risk” customers
Identify opportunities and create a plan for addressing training needs for dealership staff
Mentor and train junior staff on risk mitigation strategies, customer recommendations and best practices

Qualifications & Job Requirements

7+ years of client services, marketing or sales experience
5+ years of retail automotive experience preferred
Ability to work and influence across all levels of the dealership
CDK application knowledge regarding Sales/F&I, Accounting, Service and Parts workflows
Proficient in using Salesforce
B2B or outside sales or account management in a similar industry
BA/BS preferred
High sense of urgency

CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That’s why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.