Full Job Description
The Soldiers’ Home in Holyoke is seeking a dynamic, strategic, healthcare administrator to serve as the Superintendent. This position is an executive-level leadership role, responsible for the strategic direction, planning, organizing, and leading the operations of the Soldiers' Home in Holyoke based upon applicable state, federal, and the Department of Veteran Affairs codes, laws, regulations, and guidelines. The Soldiers' Home in Holyoke is a state-funded, fully accredited health care facility that has historically had the capacity to serve 246 long-term care residents and 30 residents of the independent living domiciliary. The Superintendent is responsible for carrying out the mission of the Soldiers’ Home - to provide, with Dignity, Honor, and Respect, the highest quality of personal health care services to Massachusetts Veterans.
The ideal candidate will hold a current Massachusetts Nursing Home Administrator license and have a background in clinical care management, as well as a proven track record in healthcare administration, supervising professional staff and clinicians, operating a residential and skilled nursing facility, managing a budget, planning and developing medical, residential, and long-term care programs. The incumbent will also have experience in change management and leading a healthcare facility or nursing facility through significant reforms or transitions. The Superintendent is ultimately responsible for effectively managing the Home, while instituting effective program management to encompass the assessment of all services and programs to ensure that they are meeting the needs of the veterans that the Home serves.
Please note: Salary is negotiable and commensurate with experience.
Duties and Responsibilities (these duties are a general summary and not all-inclusive):
Direct and oversee an efficient system for the provision of quality long-term care, as well as primary care, domiciliary, and supportive care service for eligible Veterans for both the current and future veterans of the Home.
Supervise the Deputy Superintendent and all of the senior leadership team including oversight and accountability for direct and indirect staff, medical and clinical staff, legal specialists, and other administrative personnel.
Direct and supervise the activities of medical, nursing, quality and infection control, staffing, technical, administrative, admissions, service, recreation, labor, facilities and environmental services, healthcare informatics and technology, outreach, life safety and other operations.
Provide guidance to staff and senior leaders to ensure that policies and practices effectively support sound and safe patient care, and effective delivery of healthcare services.
Develop and execute a strategic vision and direction for the Home, including but not limited to how the Home can best serve and meet the needs of current and future veterans and their families.
Lead the facility through a significant turnaround, including identification of new initiatives, policies, protocols, workflows, systematic processes, workplace practices, tools, information technology, and organizational structures required to best carry out the mission of the Home.
Oversee the fiscal operations of approximately $25 million for program services, facility operations and personnel, and major capital improvement projects.
Ensure compliance with Joint Commission, Department of Veteran Affairs, Center for Medicare and Medicaid Services and other states/federal regulations, with a focus on infection control and quality clinical care.
Maintain a positive working relationship and effective communication with the Board of Trustees while working closely under the direct supervision of the Secretary for Veterans’ Services.
Engage in positive relationships with other community organizations and municipalities.
Support strong workforce development and succession planning through recruitment and retention programs, staff development, employee satisfaction, and engagement.
Partner effectively with labor and collective bargaining units to ensure a successful, engaged, and high-performance workplace environment that supports the needs of the veteran residents at the Home as well as workforce satisfaction and retention.
Maximize the growth potential of employees and embrace diversity as a strategic advantage.
Collaborate with the Department of Veterans’ Services and other state agencies on the development and provision of services.
Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
Represent the Soldiers’ Home in meetings with the Secretary of Veterans’ Services, legislators, leaders of the Massachusetts veterans' network, state and national organizations, and at public gatherings and functions.
Participate in daily or weekly management team meetings to discuss programs, review of budget and other reports, correspondence, resident status, census changes, personnel, and other concerns or issues.
Eight (8) years of experience in healthcare administration, healthcare management or a healthcare position.
Masters level degree in public health administration, health care administration, business administration, or comparable degree.
Current Massachusetts Nursing Home Administrator license.
Knowledge of military culture and trauma-informed care.
Background in clinical care management and experience with infection control practices.
Understanding of and familiarity with government and private healthcare payers.
Experience in change management or healthcare turnaround situations.
Proficient understanding of principles and practices of human resource management, geriatric and extended care for veterans, program management, and service delivery.
Knowledge of and familiarity with the management and use of electronic medical record keeping.
Demonstrated awareness of state and federal laws, rules, and regulations pertaining to veteran's administration, provision of long-term care, and veterans' home operations.
Knowledge of the State Budget process, federal budget timelines, and State Home Construction Grant (SHCG process) for future facilities construction and renovations.
Visionary leadership in order to capitalize on opportunities and to identify challenges and the resources necessary to meet those challenges.
Competence in resolving problems/conflicts in a diplomatic and tactful manner; exercising discretion in handling confidential information.
Thoroughness, independence, and excellent written and oral communication skills.
Proficient usage of Microsoft Office products including Word, Excel, Powerpoint, and Outlook;
About the Soldiers’ Home in Holyoke:
The Soldiers' Home in Holyoke is a state-funded, fully accredited health care facility that offers veterans quality health care, including full-time residential accommodations, and provides educational and social services for Veterans in the Commonwealth. The Soldiers’ Home is staffed by approximately 350+ administrators, clinicians, nurses, certified nursing assistants, skilled trade, dietary staff, housekeeping staff, contractors, consultants and general administrative personnel. The tradition of service to the veterans of Massachusetts is surpassed only by a continued commitment to excellence in care for those who are in need now and in the future. Our mission is to provide “Care with Dignity, Honor, and Respect” to our Veterans.
Learn more about our important work: http://www.mass.gov/hly
As an employee of the Commonwealth of Massachusetts, you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:
75% state paid medical insurance premium
Reasonable Dental and Vision Plans
Flexible Spending Account and Dependent Care Assistance programs
Low cost basic and optional life insurance
Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
11 paid holidays per year and competitive Sick, Vacation and Personal Time
Tuition Benefit for employee and spouse at state colleges and universities
Short-Term Disability and Extended Illness program participation options
Incentive-based Wellness Programs
Professional Development and Continuing Education opportunities
Qualified Employer for Public Service Student Loan Forgiveness Program
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.