Medical Call Center Representative

Suburban Associates in Ophthalmology - Arlington Heights, IL

30+ days ago

Suburban Associates in Ophthalmology, a leading Ophthalmology medical practice in the northwest suburbs, is seeking a compassionate call center representative to serve as a liaison between their company and its current and potential customers.

Job duties include, but are not limited to:

  • Answering a high volume of telephone calls promptly and in a polite and professional manner
  • Obtaining and entering accurate demographic information into our electronic health records system
  • Effectively solving customer issues and inquiries by providing patient-focused service and a positive impression of our organization
  • Utilizing our schedule templates to make appointments in an effective and timely manner and obtaining any relevant information or records for their appointment
  • Building knowledge of medical terminology to screen and triage phone calls properly

Qualifications and skills:

  • GED, Associates degree or related healthcare certification. One year experience in a clinical environment (Ophthalmology experience preferred, but not required)
  • Ability to handle confidential and sensitive information, as well as relate to persons of all diversities
  • Ability to communicate effectively over the telephone, listen actively and provide good customer service
  • Ability to work quickly and multi-task, answering several calls at the same time
  • Ability to keep records of all conversations in a comprehensible way
  • Ability to speak English fluently (Ability to speak other language helpful, but not required)


  • Excellent compensation and benefits, including vacation and sick time accruals, medical and dental insurance, as well as 401K profit sharing

Hours: Mon-Fri. (8:30-5 (may vary)) plus occasional Saturdays

Job Type: Full-time

Salary: $14.00 to $17.50 /hour

Job Type: Full-time


  • Ophthalmology: 1 year (Preferred)


  • Associate (Preferred)


  • Polish or Spanish (Preferred)