The Courier is responsible for sample and supply transport to and from collection sites. The Courier will perform duties in accordance with Iowa Law, CLIA and/or CAP accreditation standards. The Courier is under the direction of the Administrative Director and is responsible for promoting and practicing good laboratory practice during pre-analytic processes specifically as defined by the laboratory Quality Management Program.
ESSENTIAL JOB SKILLS AND WORK EFFECTIVENESS
Transports samples and supplies using company vehicle using the most direct route; varying routes only when delays are anticipated due to construction and/or traffic congestion.
Stays in touch via company cell phone; answers calls, missed calls and messages in a timely manner; avoids dialing phone while driving in traffic.
Drive defensively and showing courtesy for other drivers to avoid accidents; in the case of an accident involving a company vehicle, notify management immediately.
Drives company vehicle in accordance with Iowa Law; traffic violations and associated fines incurred during the operation of company vehicle will be the responsibility of the driver.
Preserve sample integrity with timely transport; keeping sample inside transport container at all times; keeping on schedule with defined routes.
Support the need for expedited (stat) transport without compromising schedule; speak up to have stat reassigned to another employee or contracted courier.
Prepares, documents, and delivers supply orders to internal and external clients.
Assist with St. Luke’s Hospital courier routes as needed.
Completes competency assessments on time and provides documentation to manager.
Follows the most current policy and procedures; brings policy and procedure discrepancies to the attention of the Administrative Director.
Performs careful/accurate work during transport processes within specified turnaround time.
Reports all concerns for safety, quality and/or compliance to management.
Participates in performing/documenting routine and non-routine vehicle maintenance including fuel stops.
Documents accurately/legibly all necessary information in the performance of procedures.
Executes practices in order to meet necessary standards, recommendations and requirements of voluntary and government agencies (e.g., CLIA or CAP).
Participates in training/education programs to meet developmental and maintenance needs.
Makes good independent decisions based upon knowledge of overall functions and policies.
Understands and adheres to all safety practices while performing duties to minimize any risk of injury and/or exposure to chemical and/or biohazardous materials.
Communicates and documents unusual circumstances or problems to the Courier Coordinator.
Communicates whereabouts when outside the defined route schedule and checks in with the Courier Coordinator throughout the work shift.
Greets all customers, including patients, physicians and others with a pleasant and professional manner and appearance.
Prioritizes work appropriately and assists others as time and workload allows.
Promotes the development, preparation, implementation and attainment of work unit goals, policies and projects.
Communicates effectively within and outside work unit to members of the healthcare team and to patients/customers to provide accurate, timely information and to reduce problems or avoid near misses events.
Accepts requests for route changes including response to stats at the direction of Courier Coordinator.
Assures adequate supplies are available and utilized in a cost effective manner.
Adheres to compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of a manager.
Purposefully conducts all aspects of the job in an ethical manner in support of MedLabs commitment to ethical behavior.
Performs other duties as assigned.
Education and Experience: A high school diploma, GED or equivalent.
Special Skills/Knowledge: Valid driver’s license; able to drive after dark; reduces driving speed when road conditions warrant.
Mental and Cognitive Traits Required: Command of the English language, writing skills and interpersonal relationships; be able to follow written and verbal instructions.
Behavior Demands: See section Standards of Excellence.
Sit, walk, stand: May spend up to 50% of work time standing/walking; 50% sitting.
Lift, carry, push, pull: no more than 50 pounds; able to physically move boxes into and out of vehicles, transporting them into building locations.
Bend, stoop, and kneel: lifting transport containers; preparing supply orders.
Vision/hearing/speaking: Good visual acuity and depth perception to operate motor vehicle; speaking and hearing are essential to communication needs of job.
Environmental Conditions: Subjected to working and driving in variable climate conditions including heat and humidity or extreme cold; able to drive in all kinds of road conditions, adjusting speed as needed. Vehicles are temperature-controlled, but job requires being in and out of the vehicle with each scheduled stop.