The Courier is responsible for sample and supply transport to and from collection sites. The Courier will perform duties in accordance with Iowa Law, CLIA and/or CAP accreditation standards. The Courier is under the direction of the Administrative Director and is responsible for promoting and practicing good laboratory practice during pre-analytic processes specifically as defined by the laboratory Quality Management Program.
ESSENTIAL JOB SKILLS AND WORK EFFECTIVENESS
- Transports samples and supplies using company vehicle using the most direct route; varying routes only when delays are anticipated due to construction and/or traffic congestion.
- Stays in touch via company cell phone; answers calls, missed calls and messages in a timely manner; avoids dialing phone while driving in traffic.
- Drive defensively and showing courtesy for other drivers to avoid accidents; in the case of an accident involving a company vehicle, notify management immediately.
- Drives company vehicle in accordance with Iowa Law; traffic violations and associated fines incurred during the operation of company vehicle will be the responsibility of the driver.
- Preserve sample integrity with timely transport; keeping sample inside transport container at all times; keeping on schedule with defined routes.
- Support the need for expedited (stat) transport without compromising schedule; speak up to have stat reassigned to another employee or contracted courier.
- Prepares, documents, and delivers supply orders to internal and external clients.
- Assist with St. Luke’s Hospital courier routes as needed.
- Completes competency assessments on time and provides documentation to manager.
- Follows the most current policy and procedures; brings policy and procedure discrepancies to the attention of the Administrative Director.
- Performs careful/accurate work during transport processes within specified turnaround time.
- Reports all concerns for safety, quality and/or compliance to management.
- Participates in performing/documenting routine and non-routine vehicle maintenance including fuel stops.
- Documents accurately/legibly all necessary information in the performance of procedures.
- Executes practices in order to meet necessary standards, recommendations and requirements of voluntary and government agencies (e.g., CLIA or CAP).
- Participates in training/education programs to meet developmental and maintenance needs.
- Makes good independent decisions based upon knowledge of overall functions and policies.
- Understands and adheres to all safety practices while performing duties to minimize any risk of injury and/or exposure to chemical and/or biohazardous materials.
- Communicates and documents unusual circumstances or problems to the Courier Coordinator.
- Communicates whereabouts when outside the defined route schedule and checks in with the Courier Coordinator throughout the work shift.
- Greets all customers, including patients, physicians and others with a pleasant and professional manner and appearance.
- Prioritizes work appropriately and assists others as time and workload allows.
- Promotes the development, preparation, implementation and attainment of work unit goals, policies and projects.
- Communicates effectively within and outside work unit to members of the healthcare team and to patients/customers to provide accurate, timely information and to reduce problems or avoid near misses events.
- Accepts requests for route changes including response to stats at the direction of Courier Coordinator.
- Assures adequate supplies are available and utilized in a cost effective manner.
- Adheres to compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of a manager.
- Purposefully conducts all aspects of the job in an ethical manner in support of MedLabs commitment to ethical behavior.
- Performs other duties as assigned.
Education and Experience:
A high school diploma, GED or equivalent.
Valid driver’s license; able to drive after dark; reduces driving speed when road conditions warrant.
Mental and Cognitive Traits Required:
Command of the English language, writing skills and interpersonal relationships; be able to follow written and verbal instructions.
See section Standards of Excellence.
- Sit, walk, stand: May spend up to 50% of work time standing/walking; 50% sitting.
- Lift, carry, push, pull: no more than 50 pounds; able to physically move boxes into and out of vehicles, transporting them into building locations.
- Bend, stoop, and kneel: lifting transport containers; preparing supply orders.
- Vision/hearing/speaking: Good visual acuity and depth perception to operate motor vehicle; speaking and hearing are essential to communication needs of job.
Subjected to working and driving in variable climate conditions including heat and humidity or extreme cold; able to drive in all kinds of road conditions, adjusting speed as needed. Vehicles are temperature-controlled, but job requires being in and out of the vehicle with each scheduled stop.