Requisition No: 48364
Agency: Children and Families
Working Title: PROGRAM ADMINISTRATOR - SES - ST. JOHNS/FLAGLER - INTERNAL - 60073990
Position Number: 60073990
Posting Closing Date: 11/20/2018
JOB FAMILY: MANAGER
OCCUPATIONAL GROUP: MANAGER
OCCUPATION: COMMUNITY AND SOCIAL SERVICE MANAGERS
Interested parties need to complete the application using the on-line People First system. Experience, education and/or training used to meet the minimum qualifications, and in response to the pre-qualifying questions, must be verifiable through information contained in your application. In addition all gaps in employment must be accounted for and explained.
Incomplete applications will not be considered. It is unacceptable to use the statement "See resume" in place of putting work history on the application.
This is a highly professional managerial position providing programmatic and operational oversight of the child Protective Investigation (CPI) programs and staff.
Directs day-to-day operation of multiple Child Protective Investigation (CPI) units to ensure the safety and wellbeing of abused or neglected children through timely and effective investigations and coordination of in-home intervention/services, or removal/placement/sheltering of children in danger.
Ensures compliance with program operational and performance measurement standards. Analyzes district/unit/individual performance and directs the development of corrective action plans relating to program, policy, and staff performance improvements as required.
Manages staff to meet workload requirements and efficiently conduct operations within established budgetary resources.
Provides technical assistance to subordinates and to district leadership in interpreting rules, policies, and standards.
Coordinates investigation of customer complaints regarding staff performance or department programs and policies.
Ensures achievement of goals, performance measures and objectives and compliance with Department and Region mandates.
Represents assigned Circuit and County in meetings with public or private agencies and community organizations relating to CPI issues. Coordinates with assigned County's Community Based Care partner for appropriate services or action. Coordinates with Children’s Legal Services (CLS) and represents DCF in court as required.
Ensure the various conditions of the HHS Settlement Agreement is followed to include an official Single Point of Contact (may be more than one), is designated to coordinate the provision of auxiliary aids for your area of responsibility. Ensure the Single Point of Contacts position description contains all the necessary information required of this person in order to be in compliance with the Settlement Agreement. Also ensure the following occurs in your area of responsibility:
1. Data is collected on the effectiveness and appropriateness of the auxiliary aid or service provided and the performance of the interpreter is provided on the Customer Feedback Form.
2. Records are kept of the appropriate auxiliary aides and services on the Auxiliary Aide/Services Record.
3. Self-Assessment Tool is completed to evaluate DCF’s operational performance in providing appropriate auxiliary aids and services to deaf or hard-of-hearing persons and to identify methods to improve the provision of such auxiliary aids and services.
4. Assist designated DCF Personnel with any concerns, grievances or complaints raised by deaf or hard of hearing Customers or Companions regarding effective communication as soon as reasonably possible, with a goal of resolving all matters raised while the Customer and/or Companion is in a DCF Direct Service Facility.
5. Communicate with ADA/Section 504 Coordinators concerning services to deaf or hard-of- hearing Customers or Companions and summaries of these meetings shall be provided to the Independent Consultant; Manage service records and report the data and any resource and/or training needs to the designated ADA/Section 504 Coordinator (Civil Rights Officer).
6. Ensure new employees are trained and knowledgeable of their role when a deaf or hard-of-hearing Customer asks for assistance.
7. Other duties and related work as assigned.
Bachelor’s degree from an accredited college or university
Minimum of three years of child protective investigator supervisory experience
Current, active Florida Child Protective Investigator Certification (CPI)
Valid driver’s license
Successful completion of the proficiency process for Child Protection Investigations Supervisors
Bachelor’s degree in social work or a related area of study. Related areas of study include, but are not limited to: Human Services, Education, Human Sciences, Law, Behavioral Sciences, Human Development, Psychology, Social Policy, Sociology, Public Administration, Education, Community Development, Health Science, Political Science, and Criminal Justice/ Criminology.
KNOWLEDGE / SKILLS / ABILITIES
Knowledge and ability to practice Florida's Safety Decision Making Methodology.
Knowledge of administrative principles and practices.
Knowledge of office procedures and practices.
Knowledge of the methods of data collection.
Knowledge of the principles and techniques of effective communication.
Ability to collect, evaluate and analyze data relating to administrative functions such as accounting, personnel, purchasing or report writing.
Ability to prepare correspondence and administrative reports.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Ability to utilize problem-solving techniques.
Ability to work independently.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Nearest Major Market: Jacksonville