OVERVIEW:
Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished Customer Care Associate/Customer Service Representative.
***Client is hiring candidates California residents only***
***Target Start Date: 09/30/2024***
*** LOCATION: 100% REMOTE/ WORK FROM HOME
*** DURATION: 6 months contract with potential of extension
*** WORK SHIFTS: Morning and Mid-Day Shift Only (Pacific Time)
IMPORTANT Remote / Work-From-Home related:
- Equipment will be provided.
- Candidate MUST have a high-speed wired internet connection. Wi-Fi / Wireless connections not allowed.
- Client provides a 2-meter LAN cable for endpoint connectivity from modem/router to laptop.
- Candidate MUST have a reliable home-office environment.
- Candidate MUST be on camera during training/work hours, especially during attendance call.
- Candidate MUST follow business casual dress code during working hours.
RESPONSIBILITIES:
- Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
QUALIFICATIONS / REQUIREMENTS:
- High school diploma or GED preferred.
- 0-2 years of customer service-related experience required.
- Attendance is an important factor in this position.
- High call volume Pharmacy background if applicable.
- Proficient in computer software navigation and dual screens 24/7 call center
- Flexible: Shifts may vary Ability to handle complex calls.
- Critical thinking and problem-solving skills.
- Strong verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Recruiter Name: Sam
Title: Lead Recruiter
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
Job Types: Full-time, Contract
Pay: $18.00 - $18.83 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Paid time off
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
- Morning shift
Experience:
- Customer service: 2 years (Required)
- Call center: 2 years (Required)
- Data entry: 1 year (Required)
- Microsoft Office: 2 years (Required)
- Medical billing: 1 year (Required)
- Healthcare/Pharmacy/Medical Terminology: 1 year (Required)
Language:
- Hmong, Spanish, Mien (Preferred)
Work Location: Remote
