General Manager

Related Management - New York, NY (30+ days ago)3.4

Hudson Yards is the largest private real estate development in the history of the United States and the largest development in New York City since Rockefeller Center. The site will include more than 18 million square feet of commercial and residential space, state-of-the-art office towers, more than 100 shops including New York’s first Neiman Marcus, and a collection of restaurants curated by Chef Thomas Keller. The urban development will include approximately 4,000 residences, The Shed, a new center for artistic invention, 14 acres of public open space, a 750-seat public school and an Equinox® branded luxury hotel with more than 200 rooms—all offering unparalleled amenities for residents, employees and guests. The development of Hudson Yards will create more than 23,000 construction jobs.

Hudson Yards is the fulfillment of a remarkable collaboration that includes a talented group of visionaries – planners, architects, engineers, designers, public servants, fashion icons, renowned chefs, business leaders, luminaries and more. They are working in partnership with New York’s development and transportation authorities, and with some of the world’s most iconic retail brands and leading companies – each of whom will call Hudson Yards home.

Strategically located between 10th and 12th avenues from West 30th to West 34th Street, Hudson Yards is the center of the metropolitan region with unsurpassed connections to commuter rail service, the subway system, the West Side Highway, the Lincoln Tunnel and ferries along the Hudson River. The extension of the No. 7 Subway line, opened in 2015, arrives at Hudson Yards’ front door. In the nexus of Chelsea and Midtown West, this dynamic neighborhood is next to chic art galleries, award winning restaurants, popular bars and nightlife venues, and highly respected international fashion and design. The neighborhoods surrounding Hudson Yards, including Chelsea, West Chelsea and Hell’s Kitchen are buzzing with chic art galleries, innovative restaurants and bars, and highly respected international fashion and design. City dwellers hungry for a taste of the outdoors now have a variety of green spaces to explore including the much-celebrated High Line, Hudson River Park and Hudson Park & Boulevard. With the new No. 7 Subway extension open as of fall 2015, getting to Hudson Yards will be fast and easy.

Responsibilities The General Manager is responsible for leading the onsite staff as well as controlling the financial and operational requirements of a commercial building. The GM must ensure the building is managed in accordance with the ownership agreements established for each asset. The GM is the conductor and facilitator of communication and cross-functional coordination.

RESPONSIBILITIES INCLUDE but are not limited to:
  • Be an integral leader in the establishment and implementation of RHYM organizational strategies, policies, procedures, goals and objectives to ensure efficient operations. Formulate feasible recommendations on how to optimize near and long-term growth of the building and platform
  • Assess and reassess building environment and resources, defining the mission and vision, identifying priorities and objectives, and selecting valuable strategies to improve overall operations
  • Conduct functional/organizational reviews to identify strengths, weaknesses, and opportunities and evaluate the operational effectiveness of the entire workforce. Identify competency gaps and provide strategies to correct them
  • Provide guidance and motivation to functional managers to obtain the highest standard set for RHYM
  • Assist and oversee the creation and implementation of base building SOPs and best practices ensuring all building functions clearly understand duties and responsibilities
  • Establish baseline systems required for building operations
  • Understands and manages capital budgets and projects, including reporting to senior staff and stakeholder representatives
  • Through continuous periodic property inspections, assess and communicate with functional managers performance against expectations
  • Maintain relationships with key players for each tenant. Provide excellent customer service by responding to tenant requests in a timely and courteous manner
  • Financial responsibilities to create, implement, and oversee annual budgets and reforecasts in addition to working closely with accounting to ensure timely reporting
  • Create and present to multiple parties monthly reporting package of building and staff performance
  • Establish and ensure compliance with tenant fit out policies and procedures
  • General lease administration – advise and adhere to best practices
  • During base building construction and tenant fit-out, makes recommendations to eliminate potential problems and/or improve building operations

Qualifications Key Role Skill Set
  • Excellent project management skills
  • Proficient in use of technology to solve business problems
  • Ability to organize and prioritize workloads
  • Strong customer service skills
  • Positive, outgoing, engaging
  • Reliable, committed and consistent
  • Strong Building Operations and Construction knowledge
  • Advanced Proficiency in Microsoft Word and Excel
  • Excellent written and verbal communication skills
  • Excellent Financial and Analytical skills
  • Self-starter with the ability to work independently and within a team

Education and Professional Qualifications
  • Bachelor Degree in Business Administration or related discipline
  • Minimum of 10+ years of real estate property management experience, preference for experience in NYC
  • Minimum of 5+ years managing people
  • CPM, RPA, or CSM designation preferred

Related is an Equal Opportunity Employer